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We cruised on the NCL Jewel from Vancouver to Los Angeles with stops in Astoria, Oregon and San Francisco and it was a TERRIFIC experience from beginning to end! We chose NCL because we had sailed with them before and because of the itinerary. Our cabin was just as expected- we had a mini-suite and really enjoyed the private balcony. Our Cabin Steward, Barrington was excellent! He anticipated our needs and our room was always serviced timely in our absence. Our experience with the dining options was excellent as well! We dined in each of the complimentary venues and were very pleased with the food and the service. The Garden Café buffet was massive and offered something for everyone. I'd like to note that NCL has really gotten a handle on the norovirus issue and provided hand sanitizer dispensers throughout the ship so that passengers can be more hygiene conscious. I took along a purse pack of hand wipes to use after each visit to the buffet bar. We also ate in La Cucina, the Italian venue as well as Cagney's steakhouse. There I had the best steak I have ever had in my life! Truly exceptional and well worth the additional cover charge. Some mornings we had breakfast at O'Sheehans because it is just a smaller and quieter area. One of the great things about this itinerary is that we were able to do some sightseeing at each port of call and then the next day we were at sea and had the opportunity to just relax and enjoy some down time. We did not take advantage of any of the shore excursions but booked our own, usually a Hop-on/Hop-off tour bus, just because we prefer to do our own thing rather than being part of a group. We did not see any of the shipboard entertainment either, so I can't comment on the quality of those performances. Again, we can only rave about our experience but there were a couple of glitches: * The boarding process in Vancouver was brutal! This was not the fault of NCL, but rather the US Customs service. They were so painfully slow and the staging area was not at all pleasant or comfortable. That process really made us feel like cattle. * There were a couple of instances of misinformation. At check-in, we opted to establish a CASH onboard account. They would not accept cash payment from us and we were told, "No problem, we will set you up with a $500 account". The next day when we presented our card at the bar, we were told that our account was closed. THEN we had to go to the Service Desk to give them cash. The last day of the cruise, the newsletter stated that if you had a balance due on your onboard account, a check would be mailed to you. Not True! We went to the Service Desk and were given a Cash refund on the spot... more misinformation. * Mid-cruise, the newsletter noted that "taxis in Long Beach are limited. If you need a taxi from the port, you can make a reservation at the Service Desk". Wrong! We went to the desk and the representative we spoke with knew nothing about it. All in all, NCL is a great line with great service. All the staff were exceeding friendly and courteous. We would highly recommend the cruise line, the ship as well as the Pacific coast itinerary  

Pacific Coast Cruise was Fabulous!

Norwegian Jewel Cruise Review by foxrun133

1 person found this helpful
Trip Details
  • Sail Date: September 2014
  • Destination: USA
  • Cabin Type: Mini-Suite with Balcony
We cruised on the NCL Jewel from Vancouver to Los Angeles with stops in Astoria, Oregon and San Francisco and it was a TERRIFIC experience from beginning to end! We chose NCL because we had sailed with them before and because of the itinerary. Our cabin was just as expected- we had a mini-suite and really enjoyed the private balcony. Our Cabin Steward, Barrington was excellent! He anticipated our needs and our room was always serviced timely in our absence.
Our experience with the dining options was excellent as well! We dined in each of the complimentary venues and were very pleased with the food and the service. The Garden Café buffet was massive and offered something for everyone. I'd like to note that NCL has really gotten a handle on the norovirus issue and provided hand sanitizer dispensers throughout the ship so that passengers can be more hygiene conscious. I took along a purse pack of hand wipes to use after each visit to the buffet bar. We also ate in La Cucina, the Italian venue as well as Cagney's steakhouse. There I had the best steak I have ever had in my life! Truly exceptional and well worth the additional cover charge. Some mornings we had breakfast at O'Sheehans because it is just a smaller and quieter area.
One of the great things about this itinerary is that we were able to do some sightseeing at each port of call and then the next day we were at sea and had the opportunity to just relax and enjoy some down time. We did not take advantage of any of the shore excursions but booked our own, usually a Hop-on/Hop-off tour bus, just because we prefer to do our own thing rather than being part of a group. We did not see any of the shipboard entertainment either, so I can't comment on the quality of those performances.
Again, we can only rave about our experience but there were a couple of glitches:
* The boarding process in Vancouver was brutal! This was not the fault of NCL, but rather the US Customs service. They were so painfully slow and the staging area was not at all pleasant or comfortable. That process really made us feel like cattle.
* There were a couple of instances of misinformation. At check-in, we opted to establish a CASH onboard account. They would not accept cash payment from us and we were told, "No problem, we will set you up with a $500 account". The next day when we presented our card at the bar, we were told that our account was closed. THEN we had to go to the Service Desk to give them cash. The last day of the cruise, the newsletter stated that if you had a balance due on your onboard account, a check would be mailed to you. Not True! We went to the Service Desk and were given a Cash refund on the spot... more misinformation.
* Mid-cruise, the newsletter noted that "taxis in Long Beach are limited. If you need a taxi from the port, you can make a reservation at the Service Desk". Wrong! We went to the desk and the representative we spoke with knew nothing about it.
All in all, NCL is a great line with great service. All the staff were exceeding friendly and courteous. We would highly recommend the cruise line, the ship as well as the Pacific coast itinerary
 
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Cabin Review

Mini-Suite with Balcony
Cabin MB 11028
This was a good location- close to the elevators. We thought we would be just below the library and photo studio, (nice and quiet), but we miscalculated and were not quite that forward. We apparently were just below the pool deck where the ping pong table is located, and thus we did hear the noise from those activities at points during the day.
Deck 11 Inside Cabins, Suite Cabins