This was our first time on a Holland America Ship. We have done many cruises with Princess, Norwegian, Celebrity and Royal Caribbean and wanted to try Holland.
The Westerdam is a nice ship. It is kept clean and neat except for perhaps the windows. I never saw any being cleaned. Our mini-suite was clean and neat and kept that way. The Room steward was invisible. We really only saw him once. The room was very nice with plenty of space and very comfortable.
The crew was one of the friendliest that I have experienced on a ship. They really seemed to want to be on board and never seemed like any request was a burden.