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Liberty of the Seas Review

4.0 / 5.0
2,604 reviews

RCL need to take a step back & review customers' experiences

Review for the Mediterranean Cruise on Liberty of the Seas
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6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Sep 2014
Cabin: Grand Suite

We have just returned from our 8th cruise - 2nd with RCL. We boarded Liberty of the Seas with relative ease at Barcelona. We had booked a suite and were looking forward to the extras that all the $ had purchased. Sadly these didn't really materialise. There was no welcome drink in the room, no fruit, no personalised messages as with other cruise lines. They're trivial things maybe, but after paying several thousand dollars in total for just 7 days - you are entitled to expect some extras. There was of course access to The Concierge Club..but that didn't fit in either long days in port & an early enough meal to see a show etc...

Our room attendant finally introduced themselves, but only to tell us to go to the safety drill. Still no feeling of welcome. Some of the staff were barely polite & mostly looked dispirited. Others were charming & did their best, but it all felt very 'gratuity related' on this cruise. We overheard two staff complaining about the way they were treated by the company. This is upsetting, as staff work incredibly hard, long hours & are desperately keen to send money back home. Maybe that explains why the overall feeling on this cruise was that passengers were seen as cash machines & the aim is to squeeze as much money out of each customer during their stay as possible. The cost of some services are beyond a joke. That's always been the underlying agenda on cruises we have found, but generally more subtle than on the LoS!

Back to the day to day stuff: The TV channels were very poor compared with other cruise lines. We we're disappointed in this lost opportunity to engage with & inform passengers. It's astonishing to report that on port days, we had to GUESS where the exit point was - no signs! This twice involved us walking, with others, the length of the ship (& it's very long!) How hard would it be to put signs on each landing? Wrong turns resulted in sharp words from staff (if you could find them!) We aren't new to cruising by any stretch of the imagination, but we found this 'work it out for yourself' approach astonishing.

Cabin Review

Grand Suite

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