Just returned from our cruise on Grand Princess, round trip from Vancouver, we have nothing but praise for the staff, they are all helpful and friendly, especially Thanaya and I Wayan in Da VInci Resturant.
We had booked 4 excursions with Princess - we had problems with them all, we will think twice about wasting our money next time.
Los Angelos: The bus was 1 hour late turning up at the pier for our excursion to Long Beach - think before doing this one, it's a waste of time and money, very little to see and do, you get the bus to the aquarium and then you have to get the free bus downtown - which has about 7 shops! There was no information or maps to guide us, We were fortunate to speak to a local girl on the bus who told us when to get off and walked into the town with us, Walmart and Ross is the main shops!
San Francisco: was beautiful but again we were 4 hours late docking supposedly due to our weather the previous night, but we heard that pier 27 was being 'officially opened' that morning a lot of men in suits around even although we were 4 hours late! Would we have spoilt the party Berthing on time I wonder??
We did the city tour for 4.5 hours which was really good and very informative. We then got off at pier 39 which was buzzing and had a lovely atmosphere, we had an overnight stay so enjoyed being relaxed and eating out.
Vancouver: we did the excursion which did the airport drop off, we then realised they take your cases from the pier to the airport which was good, but you were given hop on hop off bus tickets and a train ticket to the airport which you have to find yourself!
We had the most awful coach driver who said he was having a bad day and wished he had stayed at home!!
We complained about the intense heat on the bus he said the air conditioning wasn't working! He left the door open to allow fresh air in but it kept closing going round corners! We got off at Robson Street and never went back onto the tour.
The excursion team need to get there act together as it was very poorly managed.
Overall we enjoyed the cruise.
Baja deck: Cabin was fine - our Cabin Stewart Benjamin was very pleasant and helpful.
Bus 1 hour late turning up at pier, not very comfortable standing on the pier in the heat, nothing to see at long beach, no guidance or maps given, had to ask local when to get off the bus downtown !! Waste of time and money!
Had a bad start 4 hours late docking, however really enjoyed this tour, guide was very informative,Well worth doing.View All 32 City Tour Reviews
Not what I expected getting a hop on hop off bus on your own, in a city you had never been to! Bus driver was awful, said he was having a bad day and wished he had stayed at home! He informed us his route had changed he didn't really know where he was going on this new itinery, he dropped off 4 passengers and then to us said he shouldn't really have been in that area because of the changes and didn't know how they would get back!! we complained about the intense heat on the bus, but was informed that air conditioning was broken, there was no commentary because of the route changes, we got off downtown and didn't go back on the tour.View All 66 City Tour Reviews