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Our experience with Celebrity Cruise Lines. This was our very special cruise that we had been looking forward to for years. Originally, we considered booking the Celebrity suite, however, the layout aboard the Reflection was not attractive so we opted for the Sky Suite. Several months ago my wife and I enthusiastically booked the suite directly with Celebrity. We truly looked forward to our experience. Unfortunately, the experience turned out to be disappointing and quite the opposite of what we expected. After making our final regular price payment of over $8,800 plus booking several tours, it was close to the sailing date when we learned that we would have limited access to certain areas, such as Michaels Club and Sky 14 Observation at certain hours. Again, it was only after our final payment was made that we were made aware of the limited access conditions. Celebrity’s website does not highlight these exceptions as much as the other fun features used to attract passengers. It’s all found in fine print. However, if one must read the fine print and consult a lawyer it will take away from the enthusiasm of booking a vacation. Some of these things should be explained up front. About two weeks prior to sailing we noticed the website price of our suite had dropped by approximately $1,000 per passenger. When we called Celebrity , we were told flat out, that nothing could be done about it. Others were paying less for the same room. An incident one afternoon was very embarrassing. My wife and I wanted to enjoy a cocktail before dinner at Sky 14 lounge. Once seated and ready to place our order, a young lady approached us and asked to provide eligibility to the Club, otherwise leave. This took place in front of many other viewing and accompanying passengers. She said that it was due to the room being only available to certain elite members, only. Celebrity’s daily schedule letter did not mention this. For the a longest time we have been receiving promotional material encouraging us to sail with Celebrity. Because we had previously sailed with them on the Millennium and had a pleasant experience, we decided to book this cruise. It turned out to be a big mistake. We feel that someone booking a suite at a full, regular price should be given consideration for paying this amount. There should be an incentive offered to attract future customers much like casinos do with their guest. We approached the ship’s Guest Relations manager who said that it is a Celebrity policy to give preference to their frequent customers. So I ask, how can a business attract new, revenue customer with this type of philosophy? By penalizing customers who book early, pay top dollar, and then limiting access to certain amenities on board? Once again, I refer to the casino example.. My wife and I travel and cruise often. Anytime we visit the Bahamas, Las Vegas, etc.., we are given some consideration and allowed certain privileges on the property. They do this to attract future, repeat customers. By the way, we spoke to other passengers who felt the same way… On another note, the tours offered are a joke. Example. We took a tour in Athens and upgraded in order to go with a smaller group ($20. per person additional). We wound up driving through a street full of abandoned, gratified buildings, in an entire bus full of loud passengers, and taken to the Olympic stadium for a 5 minute photo shoot. The bus parked across the stret from the stadium and the entire group had to cross a dangerous and major city busy street, with some older passengers almost getting hit by traffic. Afterward, we were taken to the acropolis for a 45-60 minute tour. Finally, we were dropped off at the Placa to do some shopping around 12:00noon, and told to be back at the bus stop at 3:00pm otherwise we would have to catch a cab back to the port. At that point the tour guide said her portion of the tour ended, said good-bye, and left. Later that night we learned that some passengers (4 in a cab)paid a taxi 20 Euros each way to go to the acropolis, paid 12 euros to enter, and afterward dropped off at the Placa to shop. We paid $109 each ($218) for our, so called, tour. Celebrity is not what is used to be. The Reflection sails with over 3,000 passengers, plus the crew. It is extremely overcrowded. If you happen to visit a port (Santorini) where there are other ships docked at the same time, good luck. There will be thousands of people around you. The tour bus drops you off about 7 blocks away from the most popular town and you have to walk the rest of the way. The tour guide said it is getting to be impossible…. It was a madhouse. You could hardly walk around. Do some research and book your tours on your own… you get more, its more pleasant, and save lots of money…  

Celebrity's Reflection. Very disappointing

Celebrity Reflection Cruise Review by elcuneo

Trip Details
Our experience with Celebrity Cruise Lines.
This was our very special cruise that we had been looking forward to for years. Originally, we considered booking the Celebrity suite, however, the layout aboard the Reflection was not attractive so we opted for the Sky Suite. Several months ago my wife and I enthusiastically booked the suite directly with Celebrity. We truly looked forward to our experience. Unfortunately, the experience turned out to be disappointing and quite the opposite of what we expected. After making our final regular price payment of over $8,800 plus booking several tours, it was close to the sailing date when we learned that we would have limited access to certain areas, such as Michaels Club and Sky 14 Observation at certain hours. Again, it was only after our final payment was made that we were made aware of the limited access conditions. Celebrity’s website does not highlight these exceptions as much as the other fun features used to attract passengers. It’s all found in fine print. However, if one must read the fine print and consult a lawyer it will take away from the enthusiasm of booking a vacation. Some of these things should be explained up front.
About two weeks prior to sailing we noticed the website price of our suite had dropped by approximately $1,000 per passenger. When we called Celebrity , we were told flat out, that nothing could be done about it. Others were paying less for the same room.
An incident one afternoon was very embarrassing. My wife and I wanted to enjoy a cocktail before dinner at Sky 14 lounge. Once seated and ready to place our order, a young lady approached us and asked to provide eligibility to the Club, otherwise leave. This took place in front of many other viewing and accompanying passengers. She said that it was due to the room being only available to certain elite members, only. Celebrity’s daily schedule letter did not mention this.
For the a longest time we have been receiving promotional material encouraging us to sail with Celebrity. Because we had previously sailed with them on the Millennium and had a pleasant experience, we decided to book this cruise. It turned out to be a big mistake. We feel that someone booking a suite at a full, regular price should be given consideration for paying this amount. There should be an incentive offered to attract future customers much like casinos do with their guest. We approached the ship’s Guest Relations manager who said that it is a Celebrity policy to give preference to their frequent customers. So I ask, how can a business attract new, revenue customer with this type of philosophy? By penalizing customers who book early, pay top dollar, and then limiting access to certain amenities on board? Once again, I refer to the casino example..
My wife and I travel and cruise often. Anytime we visit the Bahamas, Las Vegas, etc.., we are given some consideration and allowed certain privileges on the property. They do this to attract future, repeat customers.
By the way, we spoke to other passengers who felt the same way…
On another note, the tours offered are a joke. Example. We took a tour in Athens and upgraded in order to go with a smaller group ($20. per person additional). We wound up driving through a street full of abandoned, gratified buildings, in an entire bus full of loud passengers, and taken to the Olympic stadium for a 5 minute photo shoot. The bus parked across the stret from the stadium and the entire group had to cross a dangerous and major city busy street, with some older passengers almost getting hit by traffic.
Afterward, we were taken to the acropolis for a 45-60 minute tour. Finally, we were dropped off at the Placa to do some shopping around 12:00noon, and told to be back at the bus stop at 3:00pm otherwise we would have to catch a cab back to the port. At that point the tour guide said her portion of the tour ended, said good-bye, and left.
Later that night we learned that some passengers (4 in a cab)paid a taxi 20 Euros each way to go to the acropolis, paid 12 euros to enter, and afterward dropped off at the Placa to shop. We paid $109 each ($218) for our, so called, tour.
Celebrity is not what is used to be. The Reflection sails with over 3,000 passengers, plus the crew. It is extremely overcrowded. If you happen to visit a port (Santorini) where there are other ships docked at the same time, good luck. There will be thousands of people around you. The tour bus drops you off about 7 blocks away from the most popular town and you have to walk the rest of the way. The tour guide said it is getting to be impossible…. It was a madhouse. You could hardly walk around.
Do some research and book your tours on your own… you get more, its more pleasant, and save lots of money…
 
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