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Louis Aura Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
16 Reviews

Will never set foot on Louis Ship again

Louis Aura Cruise Review by Percy Victor

2 people found this helpful
Trip Details
  • Sail Date: Sep 2014
  • Destination: the Mediterranean

We booked the cruise online, all our paperwork showed it left and returned to Limassol, two days into cruise we found out it finished at Marseilles and you were flown back to Larnaca. They have no such thing as a complaints form, or give you a register number for Complaints, I was assured they sent off my complaint to head office but I have received no acknowledgement .

The discipline on board for dining dress standard, captains cocktail party, or going on tours was appalling.

Food extremely basic, drinks hit and miss even though we were all inclusive, sometimes lucky with a drink that tasted as it should, others seemed minus the main ingredient.

Organisation of flight home absolutely appalling, did not know check in time or desks, 350 passengers, pushing ,shoving, shouting even screaming , in all my life I have never experienced anything like it.

There were two plunge pools mostly out of commission , for three days they were angle griding and welding while we were sat there ?

Tours were badly organised, discipline for getting on and off coaches and then turning up for return was disgraceful. Crews comments , " it is always like this ", yet they do nothing.

Such a shame, great itinerary, pleasant crew, totally unhelpful front desk, extremely basic tired ship, pool towel for whole cruise, twelve euros if you mislaid it, not even one free bottle of water on arrival. Service cut to the bone.

Percy Victor's Full Rating Summary
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Cabin Review

Cabin 7038 7038

Cabin clean, Air conditioning temperature no control, extractor bathroom fan running twenty four hours, cabaret above, noise crystal clear in cabin, could be two one am or later.Avoid this room, in fact avoid this ship.

Port & Shore Excursion Reviews

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Percy Victor
1 Reviews Written
2 Helpful Votes
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