Right from the start this inaugural river cruise was beset with problems. From the second day we had the Norovirus which wiped out a lot of on-board activities and amenities including any self-service restaurant meals and closed all the public toilets, so there was a lot of toing and froing back to the cabin. Our cabin was on the No. 2 deck and was just on the water-line along with the cabins of some of the crew. Given a choice I would rather not take a cruise again at such a low level and would rather book another ship. The cabin itself was looking rather worse for wear and I do wonder if it is usually used by the crew. Also we found the cabin cold and could not warm it up with the heating control. The ports of call were also problematic with Nantes being the worst. Our pre-booked city tour on a road train was a disaster as the commentary was French! The coach to take us back to the ship was over half an hour late and then there was the delay in getting back on the ship as the tide affected the gang way and it had to be fixed to another deck. Because of the delays we missed the Readers Offers cocktail party that we had invitations to. La Pallice (for La Rochelle) was just an industrial port and some distance from La Rochelle which was somewhere we have been and enjoyed several times before. The only problem here was the same as Nante - the only view was of the concrete dock side - so we would have been better off with an inside cabin at a cheaper price. Beautiful Bordeaux was slightly better as we did start of with having a view out of the port holes, but later on we sank again below the parapet! Again our vineyard excursion was a disappointment with thimble size tastings and nowhere to sit which certainly did not provide value for money. We did receive some compensation for the road train commentary, but overall the whole cruise was very shambolic and poor value for money. Surely as an inaugural River Cruise, you would have thought that all elements would have been out to impress and that everything had been checked and double-checked thoroughly. My next problem is that we have already booked River Cruise No. 2 to Germany next June also on the Braemar. I do hope that lessons have been learned and that the Germans are far better prepared.

A great disappointment

Braemar Cruise Review by maggymog

1 person found this helpful
Trip Details
  • Sail Date: August 2014
  • Destination: France
  • Cabin Type: Twin Outside
Right from the start this inaugural river cruise was beset with problems. From the second day we had the Norovirus which wiped out a lot of on-board activities and amenities including any self-service restaurant meals and closed all the public toilets, so there was a lot of toing and froing back to the cabin. Our cabin was on the No. 2 deck and was just on the water-line along with the cabins of some of the crew. Given a choice I would rather not take a cruise again at such a low level and would rather book another ship. The cabin itself was looking rather worse for wear and I do wonder if it is usually used by the crew. Also we found the cabin cold and could not warm it up with the heating control.
The ports of call were also problematic with Nantes being the worst. Our pre-booked city tour on a road train was a disaster as the commentary was French! The coach to take us back to the ship was over half an hour late and then there was the delay in getting back on the ship as the tide affected the gang way and it had to be fixed to another deck. Because of the delays we missed the Readers Offers cocktail party that we had invitations to.
La Pallice (for La Rochelle) was just an industrial port and some distance from La Rochelle which was somewhere we have been and enjoyed several times before. The only problem here was the same as Nante - the only view was of the concrete dock side - so we would have been better off with an inside cabin at a cheaper price.
Beautiful Bordeaux was slightly better as we did start of with having a view out of the port holes, but later on we sank again below the parapet! Again our vineyard excursion was a disappointment with thimble size tastings and nowhere to sit which certainly did not provide value for money.
We did receive some compensation for the road train commentary, but overall the whole cruise was very shambolic and poor value for money. Surely as an inaugural River Cruise, you would have thought that all elements would have been out to impress and that everything had been checked and double-checked thoroughly.
My next problem is that we have already booked River Cruise No. 2 to Germany next June also on the Braemar. I do hope that lessons have been learned and that the Germans are far better prepared.
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Cabin Review

Twin Outside
Cabin E 2119
Cabin was tatty and would I not book a cabin again on such a low deck, but this time we had no choice as that was all that was available even though we booked almost a year in advance.
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