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I guess I expected a luxury cruise at the rate we paid for our Explorer cabin. The Good : Beautiful new longboat, nice finishes,linens and bath products,public spaces appealing,crew was pleasant and helpful,good pre-trip info about excursions and well thought out coffee and water areas. The Not so Good : Cheap noisy bed frame,large excursion groups,closing of sun deck for one third of our trip(they built boats too large so they could get max. of cabins but forgot they won't go under some bridges and get through some locks with the sun deck accessible),virus spread onboard to many passengers and crew and no doctors come on board ship..was told it was an EC regulation...hummm..you have to be taken by ambulance to emergency room...even for antibiotics and the like. Not good. The food was as tasteless with frozen and canned vegetables and meats.. lots of heavy carb foods for filler....served barely room temperature. Also the food and beverage service was grossly under staffed. One waiter for cocktails in lounge and very seldom did anyone come to the sundeck to ask if we wanted a beverage.No water glasses refilled at the table ...again understaffed. We were pushed to order and pushed to leave dining room with the lights in room being turned up to their brightest at 9:15. Not gracious !! It felt like the Hotel Manager wanted to show the corporate office that he could reduce staff and cost and to h--- with the paying guests. Too bad as the boats are very nice and could easily be a lovely experience but sadly,ours and our friends was not.  

$$$ Viking $$$

Viking Lif Cruise Review by reelwoman

3 people found this helpful
Trip Details
I guess I expected a luxury cruise at the rate we paid for our Explorer cabin.
The Good : Beautiful new longboat, nice finishes,linens and bath products,public spaces appealing,crew was pleasant and helpful,good pre-trip info about excursions and well thought out coffee and water areas.
The Not so Good : Cheap noisy bed frame,large excursion groups,closing of sun deck for one third of our trip(they built boats too large so they could get max. of cabins but forgot they won't go under some bridges and get through some locks with the sun deck accessible),virus spread onboard to many passengers and crew and no doctors come on board ship..was told it was an EC regulation...hummm..you have to be taken by ambulance to emergency room...even for antibiotics and the like. Not good. The food was as tasteless with frozen and canned vegetables and meats.. lots of heavy carb foods for filler....served barely room temperature. Also the food and beverage service was grossly under staffed. One waiter for cocktails in lounge and very seldom did anyone come to the sundeck to ask if we wanted a beverage.No water glasses refilled at the table ...again understaffed. We were pushed to order and pushed to leave dining room with the lights in room being turned up to their brightest at 9:15. Not gracious !! It felt like the Hotel Manager wanted to show the corporate office that he could reduce staff and cost and to h--- with the paying guests.
Too bad as the boats are very nice and could easily be a lovely experience but sadly,ours and our friends was not.
 
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