Our cruise experience was significantly affected by the loss of luggage for our adult daughter who was traveling with us. The ship itself was large but never felt like you had to walk miles to get anywhere. There were usually enough elevators to move passengers from floor to floor easily. The stabilizers on the ship had to be the best in the world because we NEVER felt the ship rock or move and were convinced that you could stay in a cabin anywhere on this ship and never experience motion sickness. The food in the Horizon Court was very good and there was almost never a wait to find a table. The staff were helpful and friendly. We could not eat in the dining room due to the lost luggage and lack of appropriate clothing. Similarly, we could not attend most of the evening activities. The man who did the port education presentations was a gem. He was informative and funny. The way he presented the lectures made you remember specific points that were helpful when you were in port and prevented several mistakes or chances to get lost. Laundry facilities for us saved the day. The laundry rooms are large with 4 full sized washers and 4 full sized dryers. There are 3 ironing boards and irons built in for your use. You do not need coins but rather use your room key card to swipe for tokens to do a wash or to dry your clothes. One wash or dry cycle each costs $2. The ship is pretty and comfortable; the locations of the bars and cafes is convenient and plentiful.
The only real con was the reception staff who were rude and appeared annoyed if you had more than one simple question. They did not know their own policies and procedures and when one staff person explained the protocol to try to locate our missing luggage, another staff person would tell you another version of the protocol and insist that you must have heard wrong. Each day we had to repeat our problem over because they never seemed to be aware of the issue, let alone have any information for us, despite giving them our airline lost baggage reference number, copies of our passports and a signed statement (on their form) giving them authority to act on our behalf at each port. Much time was wasted each day trying to have the cruise ship staff and our airline communicate and we never did get the luggage until we got home. This ship seemed to have smaller shops and less clothing and the selection, shockingly, had way more very large and extra large sizes making it very difficult for my size 8 daughter to buy clothes. The girl in charge of the shop was very very helpful, sending a coworker to look for smaller sizes for her, letting us take 2 sizes of pants to try on in the cabin when we were not sure which would fit, and helping her find anything that might fit. Her advice was invaluable and her efforts were what ultimately saved this cruise for us. We would have bought more than the 2 shirts, one pair of pants, one 3 pack of underwear, and one zip hoodie if they would have had more smaller sizes.
Overall, this was a nice ship with good staff with the exception of the reception desk crew who need to learn their own ship's protocols and have more customer service education.
The cabin storage was generous and the flat screen TV was very good quality which made it nice to watch the impressive selection of movies that were available. The balcony was a bit tighter than on other ships and though we had an unobstructed cabin, the view was somewhat obstructed because the life boats are not recessed into the ship but attached over the water, making it impossible to look over your balcony and see straight down into the water. Looking out at a distance was no problem and the lifeboats were a great hangout for the seagulls if you like watching them. Beds were very comfortable; the duvet just the right weight. AC in the cabin worked great. Because there were 3 of us in this cabin, we utilized the bunk that was lowered from the ceiling. And while the bunk was comfortable, the location was not well thought out. It came down right in front of the balcony doors and blocked access to the balcony, hairdryer and only electric outlets in the cabin making getting ready in the morning or sitting on the deck in the evening very difficult. TIP: you can contact housekeeping any time of the day or night and have them raise or lower the bunk for your convenience versus having the cabin steward do it when he made up your room.