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As experienced cruisers with 17 ocean cruisers under our belt, we were excited to embark on our first river cruise choosing the new longship Viking Heimdal sailing the Portraits of Southern France itinerary. We are busy professionals and love the true getaway that a cruise experience can provide however we were admittedly a bit concerned that we might find the river cruise experience to be a tad sedate. Much to our pleasure we thoroughly enjoyed our experience. Despite many logistics issues due to both high river height and lock maintenance which required significant and ongoing shifting of our itinerary, our trip was fabulous and we both agreed on the flight home that it was one of the best and most relaxing vacations we have taken. We booked this trip fairly last minute so we used Viking Air (not our typical approach with cruises). Our experience on Lufthansa was one of the only downsides of our trip. It was not awful but just not very good, seemed a bit of a budget experience and the fact that we were booked on 3 flights to get home from France added to the disappointment. We also had to pay for pre-assigned seat assignments on each leg of our trip which was a late surprise, costing us $300 total, and the irony is that we ended up switching seats with a family with two very small children who were being split up for an 8 hour flight.....so much for our pre-assigned seats. Now for the good stuff- the cruise was great. The ship was elegant and understated with easily accessible common areas. The staff and service were just superb. We enjoyed the small footprint of the ship and the intimate atmosphere provided when traveling with only 180 passengers. Given that our cruise last summer was on a 4000 passenger ship, it was quite a dramatic difference. The food quality was top-notch and it was bolstered by the overflowing enthusiastic attitude of our young chef (only 26 years old) and her staff. This was highlighted on one special evening where they served a buffet of Provence food and allowed all of us into the galley where they were dancing with passengers in-between serving us. As I mentioned the itinerary was a daily challenge. Not worth going into all the changes but I think there was not a single day on the ship that was not impacted. The staff did a great job balancing this. The result was that we were able to experience just about everything that was promised with one exception. However, in order to do so we spent more time on bus rides than we had planned. BTW - the buses were high quality and comfortable; some even included TV screens showing the view from the front of the bus. However, the increased bus time was the cause of great disappointment and upset to a few but most passengers focused on having a great time. The weather was superb in the mid 70s to low 80s on most days, so this helped to make the trip wonderful and hearing how the folks on the previous week were faced with rain almost every day, made it even sweeter. The excursions were high quality with generally good guides. Sharing stories with fellow passengers, we can report that the vast majority were happy with the excursions. One fairly universal disappointment was the inaccessibility of the top deck for almost the entire trip. At first it seemed this was a result of high water levels but ship staff revealed that this was more the norm than an exception, due to the large number of low bridges and locks on this itinerary combined with the river height. On the next to the last night the Captain took the ship out for a spin by the bridge in Avignon and he treated everyone to an open bar on the top deck in an attempt to make up for all the issues we had dealt with. It was a nice gesture and a beautiful experience. Other pluses of the cruise were the fellow passengers, very reliable free wireless, and other amenities such as free water bottles for excursions and occasional sweet treats greeting us upon return to the ship. The atmosphere was very casual with few dressing up at all and most only on the night of the Captains dinner. Even on that night the dress was what I would call resort casual for most. The bar staff were extremely congenial and competent. We noticed that the whole staff had a real "pitch in" attitude with many doing several jobs as demand required. The on-board musician was a low light but he was augmented with a few outside acts which helped to provide some variety and I found myself enjoying him a bit more later in the week. Our only regret is that we didn't have more time on our own to wander around and enjoy, especially in Avignon which was truly a fabulous city. We are already talking about another river cruise on Viking...now we just have to decide which one. We are so happy we tried a river cruise, while we still love the ocean, river cruising is our new pleasure.

Beautiful Portraits of Southern France

Viking Heimdal Cruise Review by mthayer295

1 person found this helpful
Trip Details
  • Sail Date: August 2014
  • Destination: France
As experienced cruisers with 17 ocean cruisers under our belt, we were excited to embark on our first river cruise choosing the new longship Viking Heimdal sailing the Portraits of Southern France itinerary. We are busy professionals and love the true getaway that a cruise experience can provide however we were admittedly a bit concerned that we might find the river cruise experience to be a tad sedate. Much to our pleasure we thoroughly enjoyed our experience. Despite many logistics issues due to both high river height and lock maintenance which required significant and ongoing shifting of our itinerary, our trip was fabulous and we both agreed on the flight home that it was one of the best and most relaxing vacations we have taken.
We booked this trip fairly last minute so we used Viking Air (not our typical approach with cruises). Our experience on Lufthansa was one of the only downsides of our trip. It was not awful but just not very good, seemed a bit of a budget experience and the fact that we were booked on 3 flights to get home from France added to the disappointment. We also had to pay for pre-assigned seat assignments on each leg of our trip which was a late surprise, costing us $300 total, and the irony is that we ended up switching seats with a family with two very small children who were being split up for an 8 hour flight.....so much for our pre-assigned seats.
Now for the good stuff- the cruise was great. The ship was elegant and understated with easily accessible common areas. The staff and service were just superb. We enjoyed the small footprint of the ship and the intimate atmosphere provided when traveling with only 180 passengers. Given that our cruise last summer was on a 4000 passenger ship, it was quite a dramatic difference. The food quality was top-notch and it was bolstered by the overflowing enthusiastic attitude of our young chef (only 26 years old) and her staff. This was highlighted on one special evening where they served a buffet of Provence food and allowed all of us into the galley where they were dancing with passengers in-between serving us.
As I mentioned the itinerary was a daily challenge. Not worth going into all the changes but I think there was not a single day on the ship that was not impacted. The staff did a great job balancing this. The result was that we were able to experience just about everything that was promised with one exception. However, in order to do so we spent more time on bus rides than we had planned. BTW - the buses were high quality and comfortable; some even included TV screens showing the view from the front of the bus. However, the increased bus time was the cause of great disappointment and upset to a few but most passengers focused on having a great time.
The weather was superb in the mid 70s to low 80s on most days, so this helped to make the trip wonderful and hearing how the folks on the previous week were faced with rain almost every day, made it even sweeter. The excursions were high quality with generally good guides. Sharing stories with fellow passengers, we can report that the vast majority were happy with the excursions. One fairly universal disappointment was the inaccessibility of the top deck for almost the entire trip. At first it seemed this was a result of high water levels but ship staff revealed that this was more the norm than an exception, due to the large number of low bridges and locks on this itinerary combined with the river height. On the next to the last night the Captain took the ship out for a spin by the bridge in Avignon and he treated everyone to an open bar on the top deck in an attempt to make up for all the issues we had dealt with. It was a nice gesture and a beautiful experience.
Other pluses of the cruise were the fellow passengers, very reliable free wireless, and other amenities such as free water bottles for excursions and occasional sweet treats greeting us upon return to the ship. The atmosphere was very casual with few dressing up at all and most only on the night of the Captains dinner. Even on that night the dress was what I would call resort casual for most. The bar staff were extremely congenial and competent. We noticed that the whole staff had a real "pitch in" attitude with many doing several jobs as demand required. The on-board musician was a low light but he was augmented with a few outside acts which helped to provide some variety and I found myself enjoying him a bit more later in the week.
Our only regret is that we didn't have more time on our own to wander around and enjoy, especially in Avignon which was truly a fabulous city. We are already talking about another river cruise on Viking...now we just have to decide which one. We are so happy we tried a river cruise, while we still love the ocean, river cruising is our new pleasure.
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Cabin Review

Cabin 113
Cabin was sleek and comfortable but extremely small - smaller than any other cruise we have been on. There was ample storage for two adults. The heated wood bathroom floor was a real treat. In-room TV was particularly large and high quality.
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