We sailed from Dubrovnik, Croatia to Venice, Italy. It was a wonderful itinerary and we really appreciated the late stays in port. The captain even extended our stay in a couple of ports which was great.
The staff were, without exception, incredible. For instance, one day we were going into port at the same time as the Maitre d'. He asked what we had planned, when we told him we wanted to go to a beach, he recommended we take a local shuttle service to a small island off the coast. He then walked us through town to where the shuttle left and helped us buy tickets for the shuttle boat. Other staff equally went the extra mile to ensure that our trip was memorable.
We were generally happy with our fellow passengers as well. We were two couples, travelling together, in our 40s and 50s. The other passengers ranged in age from their 20s through 70s. Most were probably in their 40s and 50s. Not as pretentious as some other luxury lines. Generally fun loving and well-traveled. There was one partial charter group of about 30 family members. The first couple of days, they were fairly loud and inconsiderate of other guests. According to the staff, on the cruise the previous week, there was another partial charter group who were far worse. Management should do a better job ensuring the large groups don't impact the other passengers.
The ship itself is in poor shape. We were prepared for smaller cabins with no balconies. We were not prepared for the subpar physical appearance of the ship. The cabins were extremely worn. Wood work was scuffed and faded, carpets stained, and there was a musty odor throughout much of the ship. We had issues with the air conditioning in the cabin. The maintenance guys tried to repair it, but on some nights the room would get very hot. One night, the dining room was also uncomfortably hot. We felt sorry for the waiters coming in and out of the kitchen soaked in sweat.
The food and wine was another issue. Seadream advertises the best cuisine at sea, prepared "a la minute." The food was consistently under-seasoned, unimaginative, and often arrived cold. Fresh fruit and vegetables were limited. For instance, one night, the only salad offered was Caesar. The salad was over dressed, soggy and bland. Another night, the appetizer of shrimp coated crab claws turned out be deep fried. They arrived cold, soggy, and with a sauce that was plain ketchup. Also, the wine poured at dinner was often undrinkable. One night we did purchase a bottle from the reserve list, but they offered very few options under $100. Also, free premium liquors are advertised, but there is a $10 up charge for Grey Goose (among others). The prices for decent wine and true premium liquors felt like nickel and diming.
There have been some well publicized management changes at SeaDream over the past couple of years. Clearly, these issues at the top are showing in the condition of the ships and the quality of the food and wine. The product they are currently offering does not merit the price being charged. We will not sail SeaDream again until serious changes are made.
The very small bathroom appeared to be the only updated part of the cabin. It was marble clad with good (Bulgari) toiletries. The cabin itself was very worn. There were stains on the carpet. All woodwork was scuffed and some of the drawers did not open properly. As mentioned in the main review, the A/C did not cool the room on several nights despite having the curtains drawn at all times during the day.