This was our first cruise. Other then hearing what people who have taken other cruises, we had nothing to compare it to so far. We went with our children, grandchildren and in-laws. I was so excited. We had a balcony suite, which helped, but the couch was really dirty. There was so much stuff in our refrigerator that we could not put any of our stuff in it. We did take all the contents out and asked them to be picked up but they never were. Our cabin steward, Sergio, was one thing that made our trip better. He really tried to meet all of our needs with a smile every day as he greeted us.
The food was just okay. My children had gone on a Carnival cruise where they had a seafood night with all the lobster and seafood they could eat. We got a "lobster pasta". Really? We did not get any of the drink packages but I do not think once we were asked what we wanted to drink. Each time we ordered ice tea, we would have to ask again for refills.
The games were much more expensive then I thought they would be without much payout. $69 for bingo when they do not raise the black out numbers the entire time of the cruise. Who does that? Of course they get the money and not their customers. When you did win, the payout was not very much considering. Same with the slot tournaments. 1st place does not mean you get to play in the end.
Best place to be, mid-ship with balcony, especially when we had rough seas. The balcony made this trip so much nicer then being in a closed small room. However, the couch was really dirty. Our cabin steward, Sergio, made our stay so much nicer. There wasn't anything we wanted that he tried to do for us and always with a smile and a greeting. He should be promoted to customer service. They could learn from him. The one thing that I think would help, especially in the cold, is lap blankets for the balcony. Sergio promptly brought us a blanket but it was white and big. Something more suitable for the situation would probably be more cost effective.