Celebrity Infinity Review

Miserable

Review for the Baltic Sea Cruise on Celebrity Infinity
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choosetotravel
6-10 Cruises • Age 70s

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Sail Date: Aug 2014

This was an experience that will lead us to seriously rethink whether we ever want to cruise again.

We are not new to sailing, but a combination of things lead to a miserable overall trip. Infinity is older, and looks, feels, and smells like it has suffered heavy use. It was packed. The weather was uncooperative-heavy seas, cold and rainy, with one port cancelled for safety reasons. The fjords of Norway were grey and foggy, with limited visibility. After a full day of trying to experience and photograph in pouring rain, we cancelled and/or shortened shore excursions, and appreciated Celebrity's flexibility in dealing with excursions.

The food on board was very good, but the meal experience, especially in the buffet areas, was horrible. Service was inconsistent-sometimes dirty dishes were removed promptly, and sometimes allowed to pile up. Sometimes refills on hot beverages were offered, but more often they were not. The hoards of folks pushing, darting in line, snatching dirty tables, touching and grabbling food, and generally being frenzied was overwhelming. There were guests from numerous countries, so there was no standard of waiting in line, walking on the right or left, or acceptable behavior in general.

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