This was our first Princess cruise. We have sailed Celebrity, Holland America, Royal Caribbean, NCL and Carnival so thought we'd try Princess for our first Alaska cruise. We read that they are great and do an excellent job of sailing Alaska. I think they did an excellent job hiring the naturalist onboard speaker and did a great job of cursing through Glacier Bay and we loved Alaska but the feeling overall we got from them was that they do not value their customers. They have serious problems with room service, (three hours to get it one night and no coffee arrived with another order plus the breakfast selection is very limited if you want eggs) long lines at getting on and off the ship and a few miserable waiters in the dining rooms. The food quality was good for most of the week but I did have a few entrees and desserts towards the end of the cruise. The Horizon Food Court was awful in choice, quality of the food and long lines. The bread and pastry were the worse that I have ever had on a ship, which is probably a good thing for my waistline! All cruise lines make money by pushing sales of jewelry, spa treatments, the art, fancy bottles of water, etc., etc., but they have taken it to a new level with the paper that they put in your staterooms advertising the stuff. Hopefully they are recycling all of this wasted paper! Our balcony stateroom had the smallest shower that we have ever had! Awful! Could barely pick up soap when you dropped it and the water flooded the bathroom because of the flimsy shower curtain and not enough shelf space for our own soap and hair shampoos. Worse of all our bathroom smelled like dried urine and our nice room attendant made an attempt to clean it but the stench was there all week. We were wondering why they have so many issues that affect the good will of their customers. They have been doing business for a long time and have a loyal following but that fan club does not include us. There were many other noticeable differences in this ship compared to the others that we have sailed and we felt like we did not get our money's worth from this sailing. Of course most of the staff was wonderful and very hard working and made our cruise enjoyable when we weren't standing in long lines, smelling our nasty bathroom, etc. and thankfully Alaska was amazing so all was not lost.

We will cruise with other lines from now on.