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The dining experience was fair. The servers in the dining rooms were great. They were very helpful about the next days ports and any other information we wanted to discuss. I would say the food wasnt the best - I expected better. There certainly was a lot of food but the quality wasnt very good. We ate at both of specialty restuarants; Gioviani's and Chops. Both of them were good, we liked Gioviani's better. If traveling on Royal Caribbean just watch out for how much they nickle and dime you. Everywhere you turn there is a small fee for something. Even booking something on the ship cost extra. They also add gratuity for all the drinks without you noticing and then put a line for you to add extra gratuity. My biggest complaint with Royal Caribbean is the lack of communication within the team and the bad customer service. About 5 days before the cruise left one of the rooms (we had 5 total in our party) was cancelled - and with it all the excursions and dinners. Royal Caribbean couldn't figure out what happened and told us to book the excursions on board. When we got on board the team had no idea about the situation and honestly didn't really seem to care. They told us how the Miami office doesn't really communicate with them. I have to say the communication between the main office and the ship, and even on the ship itself was horrendous. Nobody ever knew what was going on or why something mysteriously happened. On our last day for excursions the night before our excursion got cancelled. Which it turns out it wasn't cancelled for all 8 of us, but just for the 2 people who's room had gotten cancelled prior to the cruise. However the people on board didn't know that until we figured it out and told them. Also before the cruise I had booked the specialty restaurants and the person helping me told me they would give me a credit of $160 on board for my troubles (spent 4 hours on the phone with them). However when I got on board they had no idea what I was talking about and refused to give me the credit. I believe Royal Caribbean can do a lot better with the customer service aspect and communication. I cannot begin to explain how frustrated I was standing in line for Guest Services or Excursions almost every day - wasting my vacation time. And the worst part was that we booked the cruise a year in advance and the excursions and dinners 5 months in advance to avoid this. I am very unhappy with Royal Caribbeans customer service and can say that I will not be cruising with them again until I am confident things will be better.

OK Cruise - Unhappy Customer

Brilliance of the Seas Cruise Review by kligotti

Trip Details
The dining experience was fair. The servers in the dining rooms were great. They were very helpful about the next days ports and any other information we wanted to discuss. I would say the food wasnt the best - I expected better. There certainly was a lot of food but the quality wasnt very good. We ate at both of specialty restuarants; Gioviani's and Chops. Both of them were good, we liked Gioviani's better.
If traveling on Royal Caribbean just watch out for how much they nickle and dime you. Everywhere you turn there is a small fee for something. Even booking something on the ship cost extra. They also add gratuity for all the drinks without you noticing and then put a line for you to add extra gratuity.
My biggest complaint with Royal Caribbean is the lack of communication within the team and the bad customer service. About 5 days before the cruise left one of the rooms (we had 5 total in our party) was cancelled - and with it all the excursions and dinners. Royal Caribbean couldn't figure out what happened and told us to book the excursions on board. When we got on board the team had no idea about the situation and honestly didn't really seem to care. They told us how the Miami office doesn't really communicate with them. I have to say the communication between the main office and the ship, and even on the ship itself was horrendous. Nobody ever knew what was going on or why something mysteriously happened. On our last day for excursions the night before our excursion got cancelled. Which it turns out it wasn't cancelled for all 8 of us, but just for the 2 people who's room had gotten cancelled prior to the cruise. However the people on board didn't know that until we figured it out and told them. Also before the cruise I had booked the specialty restaurants and the person helping me told me they would give me a credit of $160 on board for my troubles (spent 4 hours on the phone with them). However when I got on board they had no idea what I was talking about and refused to give me the credit.
I believe Royal Caribbean can do a lot better with the customer service aspect and communication. I cannot begin to explain how frustrated I was standing in line for Guest Services or Excursions almost every day - wasting my vacation time. And the worst part was that we booked the cruise a year in advance and the excursions and dinners 5 months in advance to avoid this.
I am very unhappy with Royal Caribbeans customer service and can say that I will not be cruising with them again until I am confident things will be better.
kligotti’s Full Rating Summary
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Cabin Review

Cabin 4555
Good room - was on an inside cabin on the 4th floor. It was pretty quite considering the main lobby was a few doors down. It was a little bit of rough seas on our last night going back to Harwich and the 4th floor near the middle was the best place to be - so we were very happy about that.
  Brilliance of the Seas Deck Plans