First a bit of background.... we are seasoned Thomson Cruisers, think this is about 10 or 11, having been on Destiny, Celebration, Majesty and Dream.
We arrived back from a wonderful cruise on the Majesty and were asked by Mum and Dad if they could accompany us on our next cruise. We were thinking of trying a cruise line we had not been on but as Mum is a wheelchair user we thought it best to stick to a line and ship we know.
We decided on the Dream as it is the largest ship of the fleet and quite easy to navigate. The booking process was quite easy, when phoning the passenger assistance line they told us which adapted cabins were available and instructed us to book both cabins we needed online and phone back the next day so they could change one to an adapted cabin. Very straightforward and they even booked wheelchair assistance at the airport both ways and reserved 2 seats at the front of the aircraft at no extra charge, and arranged for 2 seats on the same row at a charge.