My wife and I sailed on Celebrity for a second time, the first was 2002 during its inaugural season. This time we decided to go 1st class for our 32nd wedding anniversary by upgrading to a Royal Suite! What a mistake. The cabin itself was dark and furniture was of the 1950's hotel room variety. The room entry had a huge stain and the furniture was dirty and stained. As I mentioned before, we had sailed Celebrity several years ago with a Celebrity Suite (our traveling companions had that suite class on this current cruise). I can say that Constellation must have redone the Celebrity Suite as the bathroom was tiny and cramped. Even in our own Royal Suite, the bathroom was small and cramped...and not nearly as nice as the prior Celebrity Suite we had enjoyed in 2002! Celebrity touted the hottub that we would enjoy on our oversized balcony. In reality, it is basically a jetted tub that was showing its age. The glass divider between our balcony and the suite next door was cracked in about 3 places (basically shattered).
Food services on board were awful...both in the Main Dining Room and the buffet line on deck 10. As an example....mash potatoes reminded me of grade school cafeteria dining.....scooped with an ice cream scoop and pasty/dry/lumpy. It may sound minor, but when you consider that to be across the board relating to other food items, it was disappointing. We did try the Tuscan Grille (specialty restaurant). The food was excellent here...however, it comes with an additional cost for most guests. I also tried to have some special items delivered to our room in observance of our anniversary. The cheese/fruit platter ordered for sailing date never did show up and trying to get credit was a nightmare. The roses I ordered for our anniversary showed up on sailing date...a full six days before our anniversary and not in accordance with our order!
The ship overall is showing its age. We were told that the cabins had been refurbished....clearly not the case with our suite. Our travel companions Celebrity Suite had been refurbished/redesigned...but not for the better (less space and cheaper looking furnishings). There are many other examples of poor customer service from shore excursion issues to simply getting on board. The only thing that I can say from a positive is that the cruise staff really did try and assist with our issues. However, their hands are tied by a cruise company that is clearly trying to save money and have, as a result, cheapened the whole experience. Never again will I sail on Celebrity. My mistake was thinking that I'd spend more money on a suite and get better service and amenities to create a memorable experience. I couldn't have been more wrong.