I chose the Norwegian Sun because of the Alaska Ports of Call, but was most impressed by the service provided by the staff. The Crew Director's staff appeared to be everywhere and were extremely cordial and welcoming. At the end of the cruise, most of them recognized me and always made a friendly remark indicating that they remembered something about me. The wait staff ranged from pleasant to phenomenal. I ate dinner at the Seven Seas restaurant every evening and the buffet in the morning and afternoon on sea days. After a couple of days, the Seven Seas hostess knew my name despite never making a reservation or doing anything notable. Some of the restaurant staff in the Seven Seas and Garden Buffet eagerly greeted me even though they were not directly waiting on me at the time. The restaurant ambiance was great with ocean views. Despite the earlier reviews, the passengers I spoke to all agreed that the food was excellent and had ample variety.

Housekeeping was also very attentive and followed through when necessary. For instance, I had a defective light and Francis ensured that the electrician replaced it. The cabin was ample size, but badly needed revamping. The sofa appeared worn and worse was badly soiled. The drawers had particles in them which I decided to clean myself. The bathroom was very small. I weigh less than 100 pounds and banged my knee twice.

Although the ship needs updating, the outside and inside décor are still vibrant and appealing. Public areas were always kept clean and crew could always be seen washing the deck and vacuuming interior carpeting. Read more