First & Last time on NCL! Horrible service! : Norwegian Sky Cruise Review by CheerMom64

Norwegian Sky 1
Member Since 2014

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First & Last time on NCL! Horrible service!

Sail Date: August 2014
Destination: Bahamas
Embarkation: Miami
Don't waste your time or money on this boring ship! We booked a last minute, 4 night cruise with our 11 year old daughter. They stuffed the 3 of us in a cabin so small you could barely move. On the website, it shows a cabin with pull down beds but this isn't what we ended up with at all. Instead, we were given one rock hard bed and a pull out chair for our daughter. She is 5 feet tall and her feet hung off the bed and it also had a hard bar in the middle of the chair so which made it even more uncomfortable. Our bed wasn't any better, we requested a pillow topper 3 times during the day from our cabin steward. We never received it and when we called to ask where it was at 11pm, we were told "maybe tomorrow." The pillows smelled dirty and musty and the if you rolled over in bed, it made a loud creaking sound like it was about to fall apart. The room was so small we had to keep putting our suitcases up on the bed to remove anything from them, since we had to stuff them between the wall More and the bed. The room steward never even folded the chair/bed back up during the day so we had to maneuver around it during the day.

The buffet wasn't very good, it was more like school cafeteria quality than cruise ship buffet. The serving utensils were so hot we burned our hands several times in the buffet line. Not sure why they would use black utensils and leave them under the hot lights. The lines weren't very organized like they are on other ships, it was like a herd of cattle, and the food was the same day after day. The drinks in the buffet line were some sort of boxed syrup that they kept having to refill. The tea was also some weird boxed tea, not brewed. Dining room service was slow and we had to beg for water and coffee refills. The food in the dining room wasn't much better than the buffet. The steak was thin, overcooked and chewy and the menu had very few changes from night to night.

The Las Vegas show was very excellent, the comedian not so much. We did enjoy the private island, it was fun and relaxing. In Nassau, we went with one of the locals we met at the pier. The 5 hour tour of the island was just 30 bucks per person and we had an amazing time.

This was our first time on Norwegian and it will be our last. We've been on Disney, Princess, and Carnival multiple times and all of them are so much better than Norwegian. Less

Published 08/11/14

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