Iceland & Norway Cruise - Celebrity need to up their service: Celebrity Infinity Cruise Review by irene2012

Celebrity Infinity 4
Member Since 2010
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Iceland & Norway Cruise - Celebrity need to up their service

Sail Date: June 2014
Destination: Europe - British Isles & Western
Embarkation: Harwich
We joined this Celebrity Cruise specifically because it was going to Iceland, the fact it went to the Faroe Islands, Shetland and two ports in Norway were an added bonus.

Our impression before taking the cruise was the Celebrity was a cut above P&O, Princess & Royal Caribbean. How wrong we were!

Our cabin 8128 in Concierge Class was excellent and a good position and our cabin staff were excellent and had no problems with this.

We chose fixed dining at the MDR and our waiter Denis and his assistant Jonathan were also excellent and we thought the food overall was good with plenty of choice and did not feel we needed to pay extra to eat in any of the speciality restaurants. We had a little issue with "Sticky Toffee Pudding" which is a local speciality dish from Cartmel not far from where we live but to be fair the Assistant MaitreD arranged for the chef to come and speak to us and the following night something much more in line with what we expected More arrived - well done.

Our main issue was with the serving staff in the bars around the ship, it was as though you were invisible most of the time, there were only an odd one or two staff that were happy to serve, most were guilty of passing customers by without even looking to see if anyone wanted serving, 15/20 mins to get served was not unusual. We felt as though the included drinks packages and no service charge were a hindrance to good service - maybe we were wrong but it was difficult to understand why it took so long to get served.

Breakfast in the MDR for the first few days was a nightmare on the service front, complained several times but if you sat on the right-hand side of the MDR highly likely you would be waiting ages. It did improve but had moments when service was far below what you would expect.

Issue with fixing safe in the cabin - took nearly two hours - completely unacceptable supposedly procedures now in place so this doesn't happen again!

Wine tastings - we did a few of these and enjoyed them all. Activities - some really good talks and some not so good. Less activities than we expected.

Also why do the majority of bars not start serving drinks (alcoholic or otherwise) until 4pm!!!!! Not all of us want to go to the Oceanview - we avoid it on the whole as we go on a cruise to get service not help yourself.

Entertainment - we enjoyed the entertainment and although we didn't go to them, found Jon Courtenay excellent, Justino the magician was good and we enjoyed the celebrity production team, good singers and dancers and excellent shows.

Tendering in port - very poor show - need to get this sorted nearly two hours to get off the ship!

Overall we enjoyed the cruise, but it was no better than other cruises we have taken and Celebrity really need to look at service in bar areas - which I did highlight the Guest Relations Manager Julie - we shall see.

We did receive some freebies and a discount voucher for all the complaints - I would rather have not had to complain in the first place.

Cannot find Torshavn and Lerwick on the list of ports:

Torshavn - small town but bear in mind all the local buses are free and you can generally do a circular trip - we did route 1 & 3.

Lerwick - excellent museum and well worth the 10 min walk. Only small town but very compact and easy to get around. Less

Published 08/08/14

Cabin review: 8128

Excellent cabin in what we thought was an ideal position.

Port and Shore Excursions

Walked around the town and took the floibanen funicular once the weather had cleared, view from the top excellent. Too many ships in port 5 on the day we were there so very busy.

Read 419 Bergen Reviews

Used the sea walk, excellent way of walking into port, preference given to Celebrity Cruise and Royal Caribbean on first use. 3 ships in port on the day we were there, too many, small town not large enough to cope really. Excellent views from Eagle Bend and Flydalsjuvet.

Golden Circle

Port slightly out of town necessitating shuttle bus (expensive) but so is everything in Iceland! Lovely port and well worth a walk around on your own.

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