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Silver Spirit Review

5.0 / 5.0
Editor Rating
302 reviews
20 Awards

Won't bother again with Silversea

Review for Silver Spirit to Europe - Black Sea
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CocoCoucou
6-10 Cruises • Age 40s

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Additional details

Sail Date: Jul 2014
Cabin:

This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts.

1) Customer service at head office

It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I e-mailed the Director of Guest Relations 5 days ago and have heard nothing. We have e-mailed just to receive a copy of the folio and have heard nothing! Assuming their e-mail is not broken, this is beyond me for a purported luxury company. At this point, I don't even know how to get in touch with them for a receipt.

Cabin Review

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