The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a standard item. I upgraded to Penthouse. Butler did not have a working phone for more than half the trip, walked in on a maintenance crew working directly over our bed at 8:30 pm and in spite of my complaining to the manager (who said he could not tell them when to work even though what they were working on which was another room's air conditioning which was known from early morning.) One staffer with a Regent jacket and name tag could not tell me where a bathroom was located because as she said, "I am new here." Service workers such as waiters by the pool could not at all or barely speak English. My friend asked for sparkling water with lime and she got water--no sparkle and no lime. That may not be the end of the world but when it costs over $11,000 a person or $1000 per day per person, I say it becomes important. In my opinion, even the free tours were mostly not worth it. It took several hours driving which made some trips a 10 hour day which included sometimes 2-3 hours on your own. In my opinion, the concierge was a not worth going to for assistance. 99% of the time, he wasn't at his desk and when asking him for something, I could not count on what he told me. There was very bad and obvious lack of communication. Upon final departing, a bus was suppose to move us from one location to another. The Regent representative had absolutely NO knowledge of a bus. Therefore, literally, people with canes, walkers, swollen legs and feet, and just plain tired of walking, set out while the bus sat on the pier, unused and empty. This is the tip of the iceberg of my experience.
In my opinion, customer service on the boat was minimal. BUT what is worse, upon sending a long letter with my experience (which many people had in different forms) and telling the President that I and many others said they would never take another Regent cruise, their head of Customer Relations offered me a $250 per person on board credit. While their letter acknowledged that the cruise had "difficulties" and their letter ignored, therefore ,in my opinion, trivializing the serious points. I don't know about any of you, but after having spent over $22,000 and a trip where truly something bad happened every single day, to offer $500 is so insulting as to leave me speechless. But, their offer, in my opinion, is insight into their lack of dedication to customer service which is little to none and in my opinion their corporate attitude. These are my experiences and opinions based on that. I literally could go on for pages, but suffice it to say, their poor management was on display and I would say, don't waste so much money on them. There are much better things that could be done with over $20,000. I should have bought a car.