Bad Experience: MSC Opera Cruise Review by simonlake
Overall Member Rating
Destination: Baltic Sea
We found service at dinner time was very good but breakfast and lunch service was substandard. Ordered items were never received and staff didn't seem to know what they were doing. The food was very mediocre and other passengers were heard to say the food was inedible. We had three gala nights but the food certainly was not More any better. The buffets were plain and at times food was cool.
At several ports, Tallin for instance we were told we had to take the MSC shuttles to the town center and when we asked if the On/Off buses were nearby we were told no when in fact those buses were located within 100 meters on the dock. When we got to the town center we took the On/Off buses to tour the city and were dropped off near the ship. I would recommend anyone travelling to St.Petersburg to use any of the licensed tour groups available instead of the tours provided by MSC...over priced. Time in the ports was too short.
The evening entertainment was decent about half the time and the dancers certainly worked hard but the nightly dancing got tired very quickly. The staff at the receptions on deck 5 were very helpful in getting the forms required to make a claim for my lost money to MSC Corporate Customer Service, which has been turned down.
On our previous cruise on the Opera we were very happy with the entire cruise but it seems that the Opera on this cruise was being operated on a very strict budget. The cost for this cruise was very reasonable but considering our experience it was not worth it. Our group of six travelers will never sail with MSC again and I urge anyone thinking about MSC to thoroughly check the travel blogs before spending your money on this cruise line. Less
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