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Every guest had access to our balcony from a large observation deck that obstructed our view. Very disappointing especially going through the glaciers. We were never notified about this in advance. We saved a lot of money to have a suite. People on the observation could look into our bedroom and living area. The only privacy we had was to keep our curtains shut. When we complained we were offered a smaller room, the next day, or a bottle of wine. If we were on our balcony we could touch the people on the observation deck. They also took our cushions, from the sofa, to be refurbished because it was our rooms turn. We spent a whole day looking at a sofa with missing cushions. The Casino smoke radiated to many areas of the ship where vendors were selling jewelry & clothing. Crew members were fooling around. They were in public areas and disturbed guests especially in the Adagio Lounge, during the string quartet performances. There were also crew members conduction business in Sabitini's during breakfast. We could hear their whole conversation. The Crown Grill (Specialty Restaurant) disturbed guests, who paid extra, with loud singing (Happy Birthday). The meal was delicious. Our head server was cold and impersonal. The ass. server was wonderful. There were fifteen members in our party and the Crown Princess made special reservations for thirteen to eat at Sabitini's, another specialty restaurant. We were excluded because we had a suite and received a picture frame instead. They told us that if we returned the frame, and a voucher for a photo, we could eat with the rest of our group. Really!!!!! We took the frame and voucher down to guest services and offered to return it. Food was adequate at best. Beware, if you are thinking about a suite to ask about the privacy & safety. We only chose Princess because our friends would only go on Princess. We did an Alaskan Cruise with Celebrity and had a perfect suite with a butler....Same price.

Unsafe and obstructed balcony among other issues

Crown Princess Cruise Review by kozam002

Trip Details
  • Sail Date: July 2014
  • Destination: Alaska
Every guest had access to our balcony from a large observation deck that obstructed our view. Very disappointing especially going through the glaciers. We were never notified about this in advance. We saved a lot of money to have a suite. People on the observation could look into our bedroom and living area. The only privacy we had was to keep our curtains shut. When we complained we were offered a smaller room, the next day, or a bottle of wine. If we were on our balcony we could touch the people on the observation deck.
They also took our cushions, from the sofa, to be refurbished because it was our rooms turn. We spent a whole day looking at a sofa with missing cushions.
The Casino smoke radiated to many areas of the ship where vendors were selling jewelry & clothing.
Crew members were fooling around. They were in public areas and disturbed guests especially in the Adagio Lounge, during the string quartet performances. There were also crew members conduction business in Sabitini's during breakfast. We could hear their whole conversation.
The Crown Grill (Specialty Restaurant) disturbed guests, who paid extra, with loud singing (Happy Birthday). The meal was delicious. Our head server was cold and impersonal. The ass. server was wonderful.
There were fifteen members in our party and the Crown Princess made special reservations for thirteen to eat at Sabitini's, another specialty restaurant. We were excluded because we had a suite and received a picture frame instead. They told us that if we returned the frame, and a voucher for a photo, we could eat with the rest of our group. Really!!!!! We took the frame and voucher down to guest services and offered to return it.
Food was adequate at best.
Beware, if you are thinking about a suite to ask about the privacy & safety.
We only chose Princess because our friends would only go on Princess. We did an Alaskan Cruise with Celebrity and had a perfect suite with a butler....Same price.
kozam002’s Full Rating Summary
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Cabin Review

Cabin L-107
Every guest had access to our balcony from a large observation deck that obstructed our view. People on the observation could look into our bedroom and living area. The only privacy we had was to keep our curtains shut. If we were on our balcony we could touch the people on the observation deck. The bathroom was small and opened directly into the face of the person sleeping on the right side of the bed. Not a pretty sight.
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