For background information, we're a family of 3 with a 17 y/o son and have cruised Disney, Holland America and NCL over 14 years. Our last cruise, prior to the07/2014 Reflection, was the 2012 inaugural season of the Disney Fantasy. We accompanied friends on this cruise, consisting of a family of 5 with 3 children, who had two cabins amongst them, and who are frequent RCL and NCL cruisers.

We understood that Celebrity was upscale, would surpass RCL, NCL, HAL and DCL, but were disappointed with Celebrity. Cabin stewards and dining room attendants were great and any critical comments do not reflect on them.

SPA: A disorganized and dirty mess. Dirty towels piled up in the sauna, steam room and heated lounge chair area. Dirty pedicure slippers were parked by the water pitcher area all day and the water pitcher was never refilled in my 5-6 hour stay. Spa staff didn't enforce rules. I observed 4 guests leave personal items on the heated chairs and enter an adjacent sauna, where they could be seen through the glass doors. Two other guests were waiting for lounges and I finally informed them the guests were in the sauna, visible to us all, being chair hogs and were in violation of the rules. The couple reported it to spa staff at the front desk and were told to tell the chair hogs they were removing their items and then to do so. Spa staff actually told a guest to confront another guest instead and remove personal items instead of enforcing the rules themselves. I observed the guest confronting the chair hogs and it was so uncomfortable and certainly not what we expected when purchasing the spa pass. The sauna and steam rooms weren't hot and the therapeutic reason for using a steam room or sauna was lost. I purchased a 2 day spa pass but my 1 day on the 2nd day of the cruise, was so uncomfortable that I cancelled the other day. I look forward to the spa pass on cruises and it is a very important part of my cruise vacation and this is the first time in over a decade of cruising that I've been disappointed, cancelled my pass and did not return to the spa. Yes, I'm judging on 1 day of visiting the spa and it may have improved. But, I've never encountered this on any other cruise and there is no way I would return to the Reflection spa and pay to enter the spa, just to see if it improved on my second paid visit. Read more