This was not a cheap cruise but there was something cheap about the experience.
The ship overall is in very good condition, the staff was very good and cheerful. Most of the entertainment was not great, and they seemed to be catering to the over 75 crowd with ventriloquist acts and the such. The duo that played at at the Compass Room was very limited in their playlist and not great. The dancers in the production show were not attractive and it was somewhat distracting, the singers were very good.
The biggest complaint to post is that this ship has a major design flaw when it comes to the Thermal Spa and it's location. It is right below the treadmills and exercise room/floor. So when you were trying to relax on the stone beds, it sounded like two hippo's were wrestling above your head. The staff really could not do anything but apologize. Don't waste the money on it.
I was a little put off on the spa manager's posted "up sell" list for the therapists that if they sold XYZ services or products they would get an extra day off. That seemed really unprofessional, right out in the open by their computer.
The food was pretty good, but we found the signature restaurant, Crown Grill, to be much better. The service was very good, and I have a food allergy (wine) so the staff was attentive to my need.
For the price, they should include wireless internet access and change their photo program to digital, instead of charging $24.99 for one picture because they printed 10,000 pictures over the course of the 12 days. Seems like it would be more efficient and then the price would improve.
We were traveling with our kids, aged 4 & 12 and both really enjoyed the kids club activities. The only negative is that there were not a lot of kids on the ship, possibly it was the itinerary we went on.
Nice room on the Lido deck in the front of the ship, straight down from the pools. The negative is that the deck was smaller than other floors but it was pretty cold in most ports, so we didn't use it much.