Not what we expected: Celebrity Infinity Cruise Review by devoncruiselady

Celebrity Infinity 3
Member Since 2012
6 Forum Posts

Overall Member Rating

Not what we expected

Sail Date: June 2014
Destination: Europe - British Isles & Western
Embarkation: Harwich
We have cruised many times before, mainly with Princess Cruises but also with Royal Caribbean, Holland America and Norwegian Cruise Line and in all we have now completed 14 cruises.

We have been on one Celebrity cruise before sailing on the Celebrity Silhouette in the Mediterranean and Adriatic which we thoroughly enjoyed and we were both very impressed with the ship. Of course it was very new and the Solstice class so that may have made all the difference to our experience.

We choose this cruise mainly for the itinerary but also because we were looking forward to sailing with Celebrity again.

The Celebrity Infinity is our opinion is in need of an update, she is a bit run down and starting to show her age, the décor is dark and dreary and is very worn in places.

For instance our cabin had spots of mould on some of the grouting in the bathroom and the washbasin had been damaged where something (maybe a chemical) had been spilt in it, this had More resulted in part of the surface of the sink looking as though it had melted, this did not look very nice and made the bathroom feel shabby.

The ship seemed to be understaffed so consequently a lot of the staff seemed unhappy and overworked. This was particularly noticeable in the bar areas where very often there was only one waiter so at times it took a long time to be served. Our general feeling was we were not respected as passengers and we felt our presence was an inconvenience at times.

Main Dining Experience: We had taken the Select dining option rather than the set dining times as you are supposed to be able to dine at what time you like, you also have to pay your gratuities up front if you take this option. The Select dining is catered for in the upper level of the Trellis restaurant and we quickly found out that it was going to be difficult to get a time that we wanted to eat most nights as everyone seemed to arrive at the restaurant at the most popular time (7 – 7.30ish). After a couple of nights the lady who booked us in at the door started pre-booking us in a couple of nights ahead for 6.45pm, we were not fussy and willing to either eat on our own or join other people for dinner but there were no spaces available later than that unless we wanted to eat very late which does not suit us very well. it seemed a waste of time being on Select dining as we were eating at the same time every night so we just as well have selected the set dining option. We also noticed the difference between the standard of service received from the staff in the upper level (Select dining, tips already paid!) and lower level (Set dining, tips not paid yet!!) as we were seated in the lower restaurant on a couple of occasions and found the staff there were definitely more attentive.

Oceanview Café: We never got to grips with the layout of the Oceanview Café the whole cruise and spent a lot of time doing a circuit around the whole of the buffet area trying to find the food we wanted to eat. We were then faced with the task of trying to find a vacant table and seats to sit down and eat which at times could almost be impossible as the area was always very busy. My husband did not like having to queue in the morning to get a piece of toast to then have to join another queue to get a fried egg and so on, and by the time he had got his breakfast most of it was only lukewarm.

The buffet in Oceanview is set up in one long U shape and there are three stations (pasta, pizza and Chef’s special) which are hidden towards the back, separate from the main buffet and easy to miss which is unfortunate as they offer something different to the regular buffet.

Café al Bacia: This is a nice area on the ship to enjoy a specialty coffee or tea etc. (payable not free like the standard coffee from Oceanview). We found very often we could not find an empty seat in this café to be able to enjoy a nice coffee. We think this is probably to do with the Celebrity offer (123go) where they were giving away the drinks package and so this meant lots of people on board had this package and were using the café so consequently the amount of seating in the area was very inadequate for the amount of customers.

We feel the 123go offer may have resulted in a detrimental affect on the ship and that many of Celebrity’s normal standards have slipped because they probably have to cut back on certain things to cover the cost of giving away the offers to customers.

On a more positive note we really enjoyed the ports of call and had a nice time overall but were very disappointed in general with the cruise especially as we were expecting the same standard as on our previous Celebrity cruise.

After we returned home and reflected on our overall experience we decided to cancel the Celebrity cruise we have already booked for next year in Asia during March as it is on the same class of ship as the Infinity and we did not feel confident that we would enjoy it and would end up feeling we had wasted our money.

We do enjoy cruises and no doubt will be looking to go back with our favourite cruise line, Princess cruises, when we book our next one. Less

Published 07/23/14

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