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I see a lot of negative comments about that ship but the whole experience was awesome, except for room service. One night, I tried to get room service, made the call and asked the operator what they had available, she told me to turn the TV on and look for myself... (not good customer service), so I did that, then tried to call for over an hour and no answer... (even worse customer service).

Main dining room staff was awesome. Told my waiter about the previous day experience, he went and got the manager of the dining room that profusely apologized and when we got to our room, there were chocolate covered strawberries, fruit plates and other stuff with a note apologizing again. I thought that was very nice, at least they tried to make up for it.

Stateroom attendant was awesome, everything we asked for we got right away. All staff was polite and very helpful. Some shows were good, others we didn't like but you can't please everyone all the time.

A great experience and I just booked another cruise for Jan 2015 with Royal Caribbean Grandeur of the seas

AWESOME

Enchantment of the Seas Cruise Review by melody00536

Trip Details

I see a lot of negative comments about that ship but the whole experience was awesome, except for room service. One night, I tried to get room service, made the call and asked the operator what they had available, she told me to turn the TV on and look for myself... (not good customer service), so I did that, then tried to call for over an hour and no answer... (even worse customer service).


Main dining room staff was awesome. Told my waiter about the previous day experience, he went and got the manager of the dining room that profusely apologized and when we got to our room, there were chocolate covered strawberries, fruit plates and other stuff with a note apologizing again. I thought that was very nice, at least they tried to make up for it.


Stateroom attendant was awesome, everything we asked for we got right away. All staff was polite and very helpful. Some shows were good, others we didn't like but you can't please everyone all the time.


A great experience and I just booked another cruise for Jan 2015 with Royal Caribbean Grandeur of the seas

melody00536’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service

Cabin Review

Cabin 3001

Our cabin was on a corner so we only had one cabin adjacent. It was clean and well kept. Stateroom attendants made sure we had all the necessities, towels, ice, etc. It was small but cozy.

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Port & Shore Excursion Reviews