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Our on board experience was a huge disappointment and afar cry from their adverts and brochures. Indeed even a far cry from past on board experiences. The ship looked badly worn and neglected, especially carpets and furniture. Sewerage smells seem a recurring problem. Service in the Britannia Restaurant was below standard. Service was very slow and meals took over 2 hours from start to finish with long gaps during which they tried to keep diners happy with endless bread rolls. The dress code was not enforce and at night we encountered many passnegers who dressed like from a Council Estate. Staff appeared demotivated and and in a bad mood. Ship felt like Titanic. A museum piece rather than a luxury vessel. Please don't waste your money on Cunard. Try Celebrity Cruises instead if you are looking for a luxurios experience.

Terrible

Queen Mary 2 (QM2) Cruise Review by vs8864

3 people found this helpful
Trip Details
Our on board experience was a huge disappointment and afar cry from their adverts and brochures. Indeed even a far cry from past on board experiences.
The ship looked badly worn and neglected, especially carpets and furniture. Sewerage smells seem a recurring problem. Service in the Britannia Restaurant was below standard. Service was very slow and meals took over 2 hours from start to finish with long gaps during which they tried to keep diners happy with endless bread rolls. The dress code was not enforce and at night we encountered many passnegers who dressed like from a Council Estate.
Staff appeared demotivated and and in a bad mood. Ship felt like Titanic. A museum piece rather than a luxury vessel.
Please don't waste your money on Cunard. Try Celebrity Cruises instead if you are looking for a luxurios experience.
vs8864’s Full Rating Summary
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