The ship herself is very comfortable,we had a middle deck cabin and found it very comfortable with plenty of storage space,But the pillows on the beds are of a very inferior quality and were very stained under the pillow cases. The first thing that we noticed considering the fact that most of the passengers were from the elderly end of the age group was that when cruising away from the canal ,a ramp type gangway was in use and at times it was at an angle of 45 degrees or more and there was no crew member present to help boarding or disembarking. The upper decks have tables and chairs aft and chairs on the forward viewing deck, in the mornings and after rain showers the chairs were only wiped down once in the whole week ,so that if passengers wanted to go on the outside decks they had to stand or dry them off themselves. The bar system was another failing there was NO table service we had to go to the bar and order and collect the drinks ourselves,Not what one expects on a so called LUXURY cruise. the cruise advertised an OPEN dining room with no allocated seating Why then was a group of passengers allowed to have a reserved table for lunch and dinner,and why when a group of passengers decided to sit at the reserved table were the group taken up stairs to the FORWARD LOUNGE AND SERVED THEIR MEAL THERE? We had to change the itinerary because of the weather but that comes from holidaying in England,and was not a problem. We also found the advertising literature very misleading in the fact that in the advertised pictures the c waiting and serving crew were all in uniform, in practice apart from the captains receptions they wore short sleeved shirts and no tie or jacket. one does not expect meals to be served SILVER SERVICE with bare arms and to be addressed as GUYS not sir or madam. Finally when we got to the Caledonian canal and started to cruise in the morning up the Neptune's Staircase a famous flight of locks we had no information given at all. In fact on the days spent cruising the Hotel manager/cruise director our link with the crew etc was missing, he had gone ashore and was taking a large generator to our next ports of call and did not re board until we were moored up again. Once again not what one expects from a so called LUXURY cruise .we have had better service on the continental river cruises at a FAR cheaper price. All in All an Overpriced Holday that was all FUR COAT and NO Nickers.
comfortable and basically clean but bed making skills need to be taught better.