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We have been on the Marco Polo twice, the first time in July 2013 Around Britain, and April 2014 to the Norwegian fjiords. It seems to be the luck of the draw what sort of experience you have as there is no consistency, There is little or no announcements throughout you trip, the cruise director would say a few words once in a while between acts in the show lounge, usually after a complaint. The first trip was by far the best, the crew were mainly Philipino and were warm friendly and happy in their work. The second trip was spoiled by a mainly eastern European crew who were grumpy,surly and arrogant. Apart from this,we enjoyed both trips but would not go again. We have formed the opinion that Cruise Maritime are primarily a profit motivated company and according to staff, not good to work for. We were joined on the second part of the Norway trip by some of the owners, who sat on their own in the Marco Polo lounge and never spoke to anyone, the cruise director was constanly tending their needs, and fawning around them, pity he was not the same with paying passengers. We were a lot wiser on our second trip, booked our own trips(theirs are massively overpriced) opted out of the tipping system ( we tipped staff who we rated, handsomely) the others did not get anything from us, especially the higher ranking staff who usually get the biggest share of the pot when they don't deserve it. We were amazed when one of the waitresses told us thet they have to buy their own pens and the reason that the staff are unhappy is because of their work contracts which are usually for six months of constant cruising without a day off. Hence the foreign crews, British workers would never go for that. They are also told by management that the tips are part of their wages, a fact that we resented and the reason we opted out. In other words, the passengers tips are paying the wages for the company. All the time you are on the ship there is a huge charm offensive from the cruise director, who keeps telling you what a wonderfull time you are having, and how lucky you are. it reminded me of Orwell's Animal Farm and got on our nerves after a while. The shows were great and very professional the Stops were usually in tiny non descript places (probrably cheap docking fees) the food was ok. but basic, choices for beers was also very limited. By far the best thing of the whole holiday is not supplied by the company i.e the great friends that you make, which is by far the best selling point of the whole experience. We never met or even saw the captain and were constantly told by the smarmy cruise director (Tony) that the captain would obviously love to meet us but the safety of the ship was paramount and his dedication to duty kept him away from us, this in the calm waters of the Fjiords. All in all, don't go on this ship if you are used to luxury cruising, it is a very basic, old style type of cruise. We were attracted by a two for one offer and the Fjiords, where the larger more luxurious ships cannot go.

Norwegian Fjiords from Tilbury

Marco Polo Cruise Review by yungmay

Trip Details
We have been on the Marco Polo twice, the first time in July 2013 Around Britain, and April 2014 to the Norwegian fjiords. It seems to be the luck of the draw what sort of experience you have as there is no consistency, There is little or no announcements throughout you trip, the cruise director would say a few words once in a while between acts in the show lounge, usually after a complaint. The first trip was by far the best, the crew were mainly Philipino and were warm friendly and happy in their work. The second trip was spoiled by a mainly eastern European crew who were grumpy,surly and arrogant. Apart from this,we enjoyed both trips but would not go again. We have formed the opinion that Cruise Maritime are primarily a profit motivated company and according to staff, not good to work for. We were joined on the second part of the Norway trip by some of the owners, who sat on their own in the Marco Polo lounge and never spoke to anyone, the cruise director was constanly tending their needs, and fawning around them, pity he was not the same with paying passengers. We were a lot wiser on our second trip, booked our own trips(theirs are massively overpriced) opted out of the tipping system ( we tipped staff who we rated, handsomely) the others did not get anything from us, especially the higher ranking staff who usually get the biggest share of the pot when they don't deserve it. We were amazed when one of the waitresses told us thet they have to buy their own pens and the reason that the staff are unhappy is because of their work contracts which are usually for six months of constant cruising without a day off. Hence the foreign crews, British workers would never go for that. They are also told by management that the tips are part of their wages, a fact that we resented and the reason we opted out. In other words, the passengers tips are paying the wages for the company. All the time you are on the ship there is a huge charm offensive from the cruise director, who keeps telling you what a wonderfull time you are having, and how lucky you are. it reminded me of Orwell's Animal Farm and got on our nerves after a while. The shows were great and very professional the Stops were usually in tiny non descript places (probrably cheap docking fees) the food was ok. but basic, choices for beers was also very limited.
By far the best thing of the whole holiday is not supplied by the company i.e the great friends that you make, which is by far the best selling point of the whole experience. We never met or even saw the captain and were constantly told by the smarmy cruise director (Tony) that the captain would obviously love to meet us but the safety of the ship was paramount and his dedication to duty kept him away from us, this in the calm waters of the Fjiords. All in all, don't go on this ship if you are used to luxury cruising, it is a very basic, old style type of cruise. We were attracted by a two for one offer and the Fjiords, where the larger more luxurious ships cannot go.
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Cabin Review

Cabin 426
cabin clean,tidy and functional. Steward fantastic.
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