Celebrity Summit Review

4.0 / 5.0
2,477 reviews

NOT AS GOOD AS USUAL

Review for Bermuda Cruise on Celebrity Summit
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Tybro
First Time Cruiser • Age 60s

Rating by category

Embarkation
Dining
Public Rooms
Entertainment
Service
Cabin

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Sail Date: Jun 2014

We've cruised Celebrity several times and it has always been great. This ship was a bit of a disappointment. We had an excellent time but if I am to critique the ship then this is my review:

FOOD-Overall not good. New pre portioned serving dishes is a great idea, but the quality of the food seems to have gone way down. Also, a regular sized plate does not fit on the smaller serving trays. It made getting anything more than one dish onto the tray a bit tricky. Tried Blu 3 times and never had a good meal or good service. 2 of the 3 meals we tried were actually inedible and we left Blu to eat at the buffet instead. Ate in the MDR a few times. The food was good, but not great and there is a definite lack of personalized service when you are on the anytime dining. I prefer the same waiter every night so will go back to that next time.

SERVICE - was okay in some places on the ship, but overall felt like a lack of enthusiasm on the ship's part. I'm very friendly to the staff and am not "high maintenance" but I do enjoy when the ship staff makes you feel like they're happy to serve you and make an attempt to be friendly. I didn't find that on this ship as much as I have on past Celebrity cruises. Some bartenders were very friendly, but some seemed a bit bothered to be there. Room steward did his job, but no personal interaction at all. No one ever explained the extra immenities we were supposed to get with an aqua class room. Yes....I could have asked and looked into it, but it's not that important to me. Just would have been nice to have that extra bit of attention to detail from the staff that I'm used to getting on Celebrity.

Cabin Review

Room was nice. Plenty of room and closet space. Good balcony. Bed was comfortable. Room service was lacking. Took 1.5 hours to get a pizza delivered and second try took about 45 minutes for a sandwich.

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