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Costa Serena Review

4.0 / 5.0
Editor Rating
118 reviews

Disappointment

Review for Costa Serena to the Mediterranean
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Tricia278
2-5 Cruises • Age 70s

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Additional details

Sail Date: Jun 2014
Cabin:

I was on a 7 day cruise. Destinations were very good. Cabin Staff and Bar Staff were excellent. My main concern is that the Costa Cruises took the amount from my MasterCard that I spent on the ship but after 10 days are still holding the exact amount spent as a pending amount. This means that I cannot access my own money. So basically they are holding onto my money for whatever reason I cannot understand. I travelled with 3 others people and they are holding pending amounts for them as well. I have sent 3 emails to their customer services and have not had a reply. I am being totally ignored. Facilities Breakfast every morning was exactly the same. Hot breakfasts i.e. eggs, bacon, were cold every morning. Plus queues to get food were unbelievable. Evening meal although 5 courses was sparse and of poor quality. Same soup every night but with a different name. The sun beds were less than a foot apart and the day the ship sailed all day there wasn't room for everyone to lie in the sun. Where is my MONEY - Costa....

I would say that the destinations were fabulous i.e.

Fri 06 Jun BARCELONA 19:00

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