Caribbean Princess Review

4.0 / 5.0
2,773 reviews

Great Time, Poor service - Our experience

Review for the Eastern Caribbean Cruise on Caribbean Princess
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msubu21
2-5 Cruises • Age 40s

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Sail Date: Jun 2014

Having read many reviews prior to booking this cruise, I wanted to take the time and share our experience with you. We had an amazing time and absolutely enjoyed ourselves, but the service on this ship was the worst we have ever experienced. We were in the Caribbean, on a carefree vacation, eating good food, not having to do dishes or laundry----who wouldn't enjoy that----but their is definitely room for Princess to step up their game, especially considering the great service we have received on other cruise lines. About us: Me and my wife (I'm 30, she is 28) took this cruise. We have been married 8 years, have no children to travel with, and this cruise marks our 4th cruise. This was our first time with Princess. (2 Carnival, 1 Royal Caribbean prior). We booked this cruise because it left from Ft. Lauderadale-a 2 hour direct flight from Nashville. We were also interested in the ports having never been to Princess Cay or Grand Turk.

Embarkation was not too bad. We arrived around noon to the embarkation port and their was a line backed up out of the building, but their was a canopy with a good breeze so it was not at all uncomfortable. We boarded the ship and around 2 pm a thunderstorm rolled through and lightening struck the Radar tower of the boat (We saw and heard the lightening strike!) This knocked out the radar system, but Princess had a technician quickly onboard to work on it, but it did delay the ship leaving till around 7pm. (Not Princess's fault as this was an act of God...and it did not push back our next port arrival)

Room: We stayed in room B756. Other reviews have called this the "Dreaded Vent" because of an exhaust fan beside the balcony. This was absolutely a non-issue. The room was adequate and the balcony views were Amazing! One thing I will mention about the room is that the bed did not have a bedsheet on it. I asked our Cabin steward and he said that Princess does not use bedsheets. I could not believe this as I have never stayed somewhere that ONLY used a comforter, but I asked our dinner mates in the dining room, and they said that their room did not have sheets either. We did ask for a sheet, and our steward put one on the bed. Also...the back of the ship has some vibration--we knew this going in and were ok with it because we wanted the views....but reconsider if you get motion sick.

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