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It is hard to know where to begin-the overall experience was one of frustration and despair. I had booked a very expensive "luxury" cruise billed as providing lectures on the ports re WWII history and anthropology-they also advertise a PADI scuba course on board. None of these were provided. When asked the staff including the hotel manager was not at all helpful-the overall attitude was tough luck-just shut up and stop complaining. Our luxury cabin had little or no airconditioning. After 5 "fixes" and still a hot room they finally admitted that the ac does not work in this part of the ship. I wonder if they go through this charade each cruise pretending that there is simply a technical problem. These are the balcony suites on 7th floor on the back of the ship. The port times were all scaled back by several hours-on two ports we had only 3 hours on land before "all aboard" The excursions were not as described and overpriced-when anyone complained-no help or support was given by Pita the excursion manager. They were so unorganized that the local on land excursion managers were very vocal about how frustrated they were with the PG staff. This was also the general feeling on board. In general it was not a luxury experience or atmosphere. The ship has the ambiance of an airport Sheraton. It's public spaces are worn out and dated. I have been on many other cruises and this is not even as nice as Holland America or Royal Carribian. It is far lower than Celebrity and cost about twice as much. PG advertises itself as providing the best in customer service and luxury. It does neither.  

Worse cruise experience ever

Paul Gauguin Cruise Review by Scullin

10 people found this helpful
Trip Details
It is hard to know where to begin-the overall experience was one of frustration and despair. I had booked a very expensive "luxury" cruise billed as providing lectures on the ports re WWII history and anthropology-they also advertise a PADI scuba course on board. None of these were provided. When asked the staff including the hotel manager was not at all helpful-the overall attitude was tough luck-just shut up and stop complaining.
Our luxury cabin had little or no airconditioning. After 5 "fixes" and still a hot room they finally admitted that the ac does not work in this part of the ship. I wonder if they go through this charade each cruise pretending that there is simply a technical problem. These are the balcony suites on 7th floor on the back of the ship.
The port times were all scaled back by several hours-on two ports we had only 3 hours on land before "all aboard"
The excursions were not as described and overpriced-when anyone complained-no help or support was given by Pita the excursion manager. They were so unorganized that the local on land excursion managers were very vocal about how frustrated they were with the PG staff. This was also the general feeling on board.
In general it was not a luxury experience or atmosphere. The ship has the ambiance of an airport Sheraton. It's public spaces are worn out and dated. I have been on many other cruises and this is not even as nice as Holland America or Royal Carribian. It is far lower than Celebrity and cost about twice as much.
PG advertises itself as providing the best in customer service and luxury. It does neither.
 
Scullin’s Full Rating Summary
Enrichment Activities
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Dining
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Cabin
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Shore Excursions
Ages 10 to 12
Ages 16+
Service
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Cabin Review

Cabin 766
No airconditioning No bath tub
  Paul Gauguin Deck Plans