High Expectations, Ups and Downs Cruise, Disappointing End: Wind Surf Cruise Review by Sailing_the_Life

Wind Surf 2
Member Since 2014
6 Forum Posts

Overall Member Rating

High Expectations, Ups and Downs Cruise, Disappointing End

Sail Date: June 2014
Destination: Europe - Western Mediterranean
Embarkation: Rome (Civitavecchia)
I was particularly excited about the evaluations mentioning the uniqueness of the Wind Star ships. Wind Surf is indeed a pretty sailing ship, small yet very comfortable and with 300 guests and 200 crew. Very promising!

Stateroom / bathroom were very good, comfortable, well designed and with enough cabinets and small storage places to organize your goods. However, the safe is too small. It was generally well kept, but occasionally we found empty water carafes (they do not keep water bottles in the minibar) and used glasses at bed time. Wifi never worked, but at least we were properly refunded.

What really bothered me was the lack a lounge to stay protected against the sun and wind in the upper deck with expanded forward and side views. The internal lounges were not comfortable and had no view. The pool area – aft – is too small, with limited view and always packed. In my previous cruises I always enjoyed such a lounge for reading or enjoying a drink with a More nice view, specifically when departing, approaching the port or sundown. Outside in the top deck there is a very limited space – or not at all – to enjoy an open shaded area with some protection against the wind. We always had pretty sunny days, but I wonder where to stay in a day at sea in a rainy day.

Breakfast and lunch at the Veranda were very nice, a lot of buffet and a la carte options and great service. Dinner had a lot of high and lows: the Amphora - the standard, daily restaurant – was reasonable, but occasionally we found some food – such as the Alfredo pasta – totally tasteless. Candles – the small outside restaurant that must be booked – was the best option, with good main courses and great service (they even provided blankets when it was too chilly). Seafood spear and steak were superb, but the “shrimp and salmon carpaccio” was simply a thin, round smear of paté. The biggest disappointment is the supposedly top French bistro, Stella’s: portions were ridiculously small: the escargot appetizer was small and we got just a few in a big pastry; the scallops were only 4 small ones, smaller and less than any regular seafood restaurant; rack of lamb was small (the rack and the lamb itself). I know one can order more, but it was never offered. I know what a French restaurant is and how small their portions may be (not in a bistro, usually more generous), but Stella was simply ridiculous! The menu also did not reflect what the food was, fancy names and poor food. The espresso and sandwiches bar was nice and a good option for a drink or snack.

Entertainment was poor: a small band with a singer also with high and lows, but she really improved during the cruise. No other decent options, on top of 1 evening with a crew show: entertaining and funny, even when they performed poorly!

Shore excursions were limited and expensive for what they delivered. Many were cancelled due to lack of attendees. They made daily presentations of the next port of calls in the evening. It would be nice, but they presented the port of the day after, and it was confusing: even the presenter said “tomorrow” when she meant “the day after tomorrow”. Probably they wanted to give some more time for guests to think about and buy packages, but at the end of the day a presentation and a vrief recap of the last one was simply confusing.

Services, generically speaking, were great: the waiters and supervisors, reception, tender, and so on. To my great disappointment, the last dinner – survey had been delivered and tips settled – was simply awful: no one paid attention to us, the smiling faces were gone, the beverage steward never showed up and I had to order cocktails to the waiter. After a long, long time they arrived: wrong order and exactly when they served dinner and the bottle of wine I had in storage. Even the waiter we had dearly recommended in the survey could not manage to keep our water glasses filled.

Even with the “Ups” we experienced more “Downs”, and it was certainly the worst cruise we experienced. WindStar, never again! Less

Published 06/25/14
1 Helpful Vote

Cabin review:

Read more Wind Surf cruise reviews >>
Read Cruise Critic’s Wind Surf Review >>

Compare Prices on Wind Surf Europe - Western Mediterranean Cruises

Member Since 2014
6 Forum Posts
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Wind Surf deals up to 82% off:

September Deals
Wind Surf 82% Loved It

8 Night Mediterranean Cruise
See all Wind Surf Deals >>