What has happened to Celebrity Cruise Line?: Celebrity Infinity Cruise Review by Hadley NY
Overall Member Rating
What has happened to Celebrity Cruise Line?
Destination: Europe - British Isles & Western
For those of you thinking that I should have made my concerns known while still on the cruise so that the situations could be remedied, I did meet with the Captain's Club Concierge who listened politely and did nothing. Please Celebrity Management, bring back that wonderful quality, customer service and perhaps the midnight buffet (with ice sculptures) that we have come to expect and enjoy. Less
Cabin review: 9129
Our experience however left us cold. Upon arrival to our room, it was obviously not clean and in very poor condition. A used straw and what appeared to be cookie crumbs were left on the desk chair, the mirror over the desk was covered in greasy smudges and dust and the shelves haven't seen a dust cloth in months. The bathroom towels looked like rags, with fringed edges and we had no shower gel, bath lotion or shampoo. There was what appeared to be black mold on the bottom of our shower door and the "hooks" on the bathroom door intended to hold towels or robes were hanging on by threads. The room safe was not secured with bolts, so anyone with room access could have walked off with it. We called for the room attendant and about 30 minutes later "Katook" showed up. He introduced himself, said he was very busy but would send his assistant back with the toiletries. Determined not to let this situation destroy our mood, I cleaned the mirror and chair. The toiletries arrived later with a young man who was clearly confused. He was trying his best to do his job, (I respect that), but he did not speak or understand English very well. Each time we showered, there was a river outside of the shower on the bathroom floor and the bath mat was 10 pounds heavier with the water that had flooded out. A carafe of tea (which we never requested) sat in our room for 3 days, before we asked to have it taken away. Ice was only delivered to our room after we were able to track down our illusive cabin attendant (Katook) who appeared to think the request was irrational.The upgraded room had a diminished view because of the overhang from the deck on the 10th level.
Distinctly 3rd rate
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