My husband and I, along with another couple, have just returned from an 8 day Mediterranean cruise with MSC. We have cruised, both ocean and river, on a number of occasions so thought this would be the perfect, relaxing end to our European holiday. We were wrong.

'Fantasia' is a very attractive, glitzy ship and our stateroom was roomy and well appointed. Our cabin was kept clean and tidy at all times and our cabin attendant was unobtrusive, which we appreciated. The public areas, toilets etc on the ship were always clean. Housekeeping staff did a good job. Towards the end of the trip we took advantage of the laundry special package- 20 items of clothing for 20 Euros- and they were laundered beautifully.

Compared to other cruise lines, the rest of the crew on this trip left a lot to be desired. The attitude of the majority ranged from indifferent to surly. Some reception staff were most unhelpful. The shore excursion staff and security staff when getting on and off in ports were downright rude. They spoke to passengers in an offensive and discourteous manner. There was definitely a language barrier for us as most of the crew seemed to speak little or no English. Read more