Capt.DK happy,happy, happy,crew...not so much: Celebrity Summit Cruise Review by bassist1954

Celebrity Summit 4
Member Since 2010

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Capt.DK happy,happy, happy,crew...not so much

Sail Date: June 2014
Destination: Bermuda
Embarkation: Bayonne (Cape Liberty)
backround..we are 60 with 15 cruises all with RCCL& Celebrity....Used Preimer Parking (5 min from cruiseport),and it worked great...Ralph(our driver both times) was friendly and was on time. Embarkcation was fine...I mean, when you go prepared, to wait,then it its all good when it doesn't take long(and it didn't)......we had a small interior on deck 7 and our cabin steward (Bernard) was really good. The guest relations staff was very good also......BUT, the crew on this ship just seem to be "out of it".....they are tired and very sad looking most of the time.....but Capt DK is happy, happy, happy.....On our last sea day,we listened to him talk in the Celebrity Theatre..("Dam, I'm good")...and Ken (cruise director) said afterwards that this was such a great ship to work on,the attitude comes from the top down,and how this is attributed to the Capt!..ummm.,the crew has not "got the memo" yet. Now ,don't get me wrong here...we had no problems with any staff member,they were all More pleasant to us.They just seemed to be very,very,tired, worn out ,and unenthusiastic,...on person in the Oceanview told us he had been on the ship 7 months,and was supposed to be off in 6,and if he seemed rude, that was why....(but ,Capt D.K. is going around the ship with his "wrist cam",and is happy, happy, happy!) ...Speaking of the Oceanview Café,it appears they are working on a new concept,using wire baskets and metal bowls for food...This is nice in some respect,no multiple touching of handles that would normally be in the food,portion control,but the main problem here is, the food is cold most of the sets out and just gets cold......the pizza was good, but many days,it was also well as toast coming out in the am.....DW did ask that her toast not be burnt one morning(and she was real nice about it).....the guy said,"sorry, we're not perfect"....DW and I have both been in the service business ,so we do understand ,and try to be very, very respectful of the wait staff...but , I would think that the Hotel, Food Operations Mgr would not be happy with the smell of things being burnt, wafting thr the buffet!.,the Oceanview consistently opened late more so at breakfast,and at 530....but, the Capt is happy, happy, happy! all in all, a good cruise, we are thankful at this stage in our lives to be able to do this......the Summit is still a classy ship and is aging gracefully......the Solarium pool is heated and bubbling and relaxing,(like a huge hot tub)...lots of private places to get away and read(which we love to do)........I think the staff will be fine, as they get some rest,and the buffet will continue to be "tweaked".....but I hope Capt DK understands and encourages his whole crew Less

Published 06/23/14

Cabin review:

adequate room ,wished they would have upgraded the bathrooms during the refurb

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