This was our first time on Holland America and it I probably will not book with them again. There just wasn't anything that happened that would make me want to book with them again. We have always been excited when we sailed on RCCL, Princess, and Celebrity. Can't say that with HAL.
Food was good--found it very interesting that the same food that was served in the main dining room was also being served buffet style in the Lido Restaurant.
Our waiter was efficient, but the poor man had, I believe, 9 tables to take care of.
First cruise we've been on in a long time where the names of our cabin stewards were not on the desk when we arrived, Never saw either the steward or his assistant until the middle of the second day. Room was always cleaned, one or two days not until late in the afternoon. I believe they had 30-40 cabins to take care of everyday.Shower curtain was coming out of the ceiling. It was fixed by the third day, however, their fix prevented the curtain from opening in both directions.