Worst Cruise Ever - Never again on P&O: Pacific Jewel Cruise Review by Ssam
Overall Member Rating
Worst Cruise Ever - Never again on P&O
Destination: Australia & New Zealand
Embarkation: Sydney (Australia)
We did not expect the cruise to be top of the line "5 starts" like in Celebrity Cruises, but it even has fallen very short of being 1 or 2 Starts.
The quality of the food was poor at best, but at the Salt & Grill restaurant, it was above good.
Everywhere we went on the ship, we had different unpleasant aromas (especially in the lifts!). To a point I started calling it “Pee & Odour” cruise.
Noisy maintenance work was carried on during Saturday morning while guests trying to have a rest!
Our cabin on Deck 10 got flooded (Due to heavy rain and water accumulating on the Balcony), the solution was to have a "Air Dryer/Blower" blowing cold air in the room, which made it have an awful smell and did not dry at all.
After few complaints and insisting on a resolution, we got the unwilling and unsupportive Customer Care to give us another More room & $100 credit! It was "The only room" on Deck 5 that they have! Twice, ship staff have opened the cabin door while I am having a shower (This cabin seems to be dedicated to Staff!).
Attitude similar to " what I can do! Sorry". It is understandable when unfortunate events happen, but alternatives and options should be presented! But the attitude was of carelessness to my comfort that I paid for.
Disorganised, computer systems did not work, disembarkation was disorderly and unprepared.
I will leave at that, nothing has made this trip with P&O enjoyable, except the good people that shared our frustration!
Cabin review: BC10234
Cabin on Deck 10 was pleasant but balcony is smaller than expected!
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