This is my second cruise to Alaska: the first time I have cruised Celebrity and will, sadly, be the last. Although I found the ship adequate overall, the experience beginning with embarkation was below standards I expect.

Embarkation was exceptionally poorly planned; took over an hour from the time we got in line to the time we actually were showing our documents. Our room was a veranda room, & the balcony was dirty. The bathroom had dirty corners the entire week; I used a cloth to clean them myself finally.

On the first night my roommate & I realized we wanted separation of the beds so we called stateroom attendant. It was 9:01 so he was off-duty. We then called guest services for help & they said they would send someone up. No one ever arrived. We moved the beds & tables ourselves: a sign of things to come. We had two minor problems after 9 p.m., called guest services each time, was assured someone would help, NEVER had anyone arrive nor did the Guest Service desk ever check with us on resolving the problems. Read more