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1. We had a Romance package which we paid $139 however Champagne came with no glass and champagne was hardly on any ice

2. Food not up to NCL standard in the garden cafe. Egg for the egg Benedict was served with hard boiled eggs 2/2 times. Did not try after that! Food was Luke warm at the best.

3. Shore excursion price difference was a rip off. Online VS on the ship. Done it before with under a $ 1 difference. This time we were charged$11 for same thing per person x 4.

4. Multiple issues in the cabin –

• Safe and fridge was locked had to bring to attention multiple times before fixed.

• Water was not draining in the shower- which was fixed on the first call.

• Shampoo was not coming again took multiple request before fixed.

• TV many times had signal issues – kids TV was fine in the cabin next door. Called multiple times finally fixed.

What irked me was when we brought it up to the customer service lady, she said this is a big ship sometimes things happens. I understand that but we also expect a good vacation when we paid way over $4K.

On a positive note, NYC view was AMAZING! Nothing can replace it. Food at Blue lagoon and great outdoors was much better and less crowded than the Garden Cafe.

 

Hmmmmmmmmmm but yes will do it again

Norwegian Gem Cruise Review by !cocruising!

1 person found this helpful
Trip Details
  • Sail Date: May 2014
  • Destination: Bahamas

1. We had a Romance package which we paid $139 however Champagne came with no glass and champagne was hardly on any ice


2. Food not up to NCL standard in the garden cafe. Egg for the egg Benedict was served with hard boiled eggs 2/2 times. Did not try after that! Food was Luke warm at the best.


3. Shore excursion price difference was a rip off. Online VS on the ship. Done it before with under a $ 1 difference. This time we were charged$11 for same thing per person x 4.


4. Multiple issues in the cabin –


• Safe and fridge was locked had to bring to attention multiple times before fixed.


• Water was not draining in the shower- which was fixed on the first call.


• Shampoo was not coming again took multiple request before fixed.


• TV many times had signal issues – kids TV was fine in the cabin next door. Called multiple times finally fixed.


What irked me was when we brought it up to the customer service lady, she said this is a big ship sometimes things happens. I understand that but we also expect a good vacation when we paid way over $4K.


On a positive note, NYC view was AMAZING! Nothing can replace it. Food at Blue lagoon and great outdoors was much better and less crowded than the Garden Cafe.


 

!cocruising!’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service

Cabin Review

Cabin 10604

We had a connecting cabin – My husband and I in one and our young adult kids in the other. The door was always open depriving us of the privacy. I was told the supervisor of the Cabin steward will have to open and close for us each time. If I knew this in advance, I would have taken one cabin and saved at least $1500. NCL had the sale 3-8 passenger travel for free.
• Even though we paid for 2 cabins daily new letter and stuff was not there in both cabins everyday.
Cabin felt smaller than a regular cabin

  Norwegian Gem Deck Plans

Port & Shore Excursion Reviews