My husband and I sailed on the Caribbean Princess to the Eastern Caribbean for our honeymoon. I have sailed on 2 other cruise lines and my husband was a first timer. We chose Princess because of their reputation as being the very best in all categories. For most of our honeymoon we had a great experience. Unfortunately, it was soured on the last day at sea due to sewage water leak in our cabin and how passenger services handled the incident. I have never had such awful customer service!

The entire cruise there were issues with the toilets on the ship. For the most part, 2/3 of the general toilets on the ship were "out of order" and would not flush. Our personal cabin had this issue on the second to last day of the cruise. We called passenger services to let them know and they said they were having a 'suction issue' and would send someone up to take care of it. Being told the issue was taken care of, we left the ship to tender to the Princess Cays island. After waiting for an hour to leave the ship, we were told we also needed photo I.D., so we ran back up to our cabin. When we reached our cabin, we found the toilet was overflowing and sewage water had filled the front half of the room. All of our luggage, shoes, and clothes that were in the closet were wet and discolored. The carpet was completely saturated. We immediately called passenger services and told them the toilet was currently flooding our cabin and they put us on hold for 15 minutes!.. Without so much as a word.

We began moving all of our contaminated things to the dry areas and continued to wait for assistance... we never got any. We decided to leave to the island and deal with it when we came back, hoping that our calls for assistance would send someone to our cabin to fix the problem. Read more