• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1211 reviews
10 Awards

10 years on and she still has it!

Review for Queen Mary 2 (QM2) to the Baltic Sea
User Avatar
HitherGreen
2-5 Cruises • Age 50s

Rating by category

Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Cabin

Additional details

Sail Date: May 2014
Cabin:

We just returned from our Fjords adventure on QM2 from Hamburg to Hamburg departing on 26th May 2014 for an 8 night voyage. This is our third time on Cunard having previously done a crossing on QM2 as well as a mini break on Victoria. We booked a P1 (Princess Grill) cabin but were delighted to be upgraded to a Q5 (Queens Grill). All of our experiences on Cunard have been in the Grills as we like flexible dining and more a la Carte options.

Embarkation in Hamburg was a bit unorganised there seemed to be very few informed people who were able to know which queue we should be in waiting in. Once we reached a certain point we were asked to produce our tickets then split into two queue’s on for Grills and one for Britannia. The whole setup seems very temporary and think that Hamburg should really have a better facility to deal with the number of ships coming in. It is worth mentioning that we embarked from Haffen City cruise centre. Once on-board we found our stateroom 9074 and it was lovely. We were introduced to our butler and room steward and asked how we would like the bar stocked. One thing that I would have expected was an explanation of what they are able to do for you. Cunard makes a big fuss on their site about the pillow concierge service however it was only when I asked that they were able to provide feather pillows. In fairness I realise turnaround days are quite hectic for the staff however a simple introduction of all services would have been appreciated. Our stateroom had a lovely unobstructed balcony view (some Queens grill room midship have the lifeboats directly beneath the balcony and that can partially block your view downward. Overall the service in the stateroom was superb and we had several breakfasts served in the room and the butler was always on-time. Room was very clean and was refreshed throughout the day. Mini-bar was always replenished as was the fresh fruit and bottled water. We never had to ask for anything.

We had a lovely table in the Queens Grill and Osman the Maitre’d and Krishna the Head Waiter as well as our lovely Waiters provided excellent service. Osman let us know that we could order off menu and provided helpful suggestions. On my last night I had the seafood pasta made table side and it was so good! We also had table side Caesar salad prepared by Osman which was ridiculously good. From the service side our expectations were surpassed and we felt really special the whole time on board. Anything we requested just once was always remembered such as extra hot coffee and half and half at breakfast. Having travelled in grills since 2008 we have noticed the quality of the food has dropped and there does not seem to be as many choices. On previous occasions there was always at least one flambé desert on the menu each night this time only one. That being said we requested crepe suzette however it was never offered on the menu. The same for caviar, it was never on the menu and had been on previous voyages. So our advice is to ask for it if you don’t see it on the menu. The only other restaurant we tried was The Golden Lion for fish and chips which was lovely. One complaint they did not have heinz tomato catchup, they had some other concoction that did not resemble catchup.

Cabin Review

Stateroom 9074, very spacious, large balcony very well appointed. We were introduced to our butler and room steward and asked how we would like the bar stocked. One thing that I would have expected was an explanation of what they are able to do for you. Cunard makes a big fuss on their site about the pillow concierge service however it was only when I asked that they were able to provide feather pillows. In fairness I realise turnaround days are quite hectic for the staff however a simple introduction of all services would have been appreciated. Our stateroom had a lovely unobstructed balcony view (some Queens grill room midship have the lifeboats directly beneath the balcony and that can partially block your view downward. Overall the service in the stateroom was superb and we had several breakfasts served in the room and the butler was always on-time. Room was very clean and was refreshed throughout the day. Mini-bar was always replenished as was the fresh fruit and bottled water. We never had to ask for anything.

3 Helpful Votes
previous reviewnext review

Find a Queen Mary 2 (QM2) Cruise from $249

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.