We wanted to take my elderly mother on a river cruise as this was something she really wanted to do, so we booked with Viking for a jaunt down the Rhine. At the time of booking we specifically requested assistance at airports and received confirmation that we would have suitable help (my mother needs a wheelchair where is a lot of walking involved). It wasn’t until the very end of the booking process that we discovered there was no lift in the ship. Luckily, my mother is able to cope with walking short distances.
We were also very specific about my dietary requirements which are not hard to manage and require only a modicum of forethought to ensure my comfort and wellbeing.
On arriving at Heathrow, we received no assistance and had to make our own way through with the wheelchair and hand baggage as best we could, which was very frustrating and made the journey more challenging. The same happened when we reached Basel - no assistance at all. We had to make our way through the airport with all of our luggage and my mother in her wheelchair!
We had a flood in the first cabin, so were moved to another, which was cleaned sporadically, so we were not all that impressed. Also the engine noise kept us awake at night.