Beautiful ship needs to improve customer access to ports: Celebrity Equinox Cruise Review by alohashar

Celebrity Equinox 5
Member Since 2009
19 Forum Posts

Overall Member Rating

Beautiful ship needs to improve customer access to ports

Sail Date: May 2014
Destination: Europe - Eastern Mediterranean
Embarkation: Venice
Loved the Equinox. Cabin spacious and well appointed; nice bathroom with plenty of shelving.

Staff is all A 1 .

Food not too good...well presented but lacking taste much of the time, but you can always go upstairs and find something worth eating. No one will go hungry !

My big disappointment was in Venice and Marseilles. The ports are difficult for passengers, but Celebrity doesn't try to help.

If you arrive in Venice on a train or stay in a hotel and want to walk the relatively short distance to the ship, there is no assistance. There are no signs to direct you. We and many others had to carry our bags over bridges (with stairs), then try to find the "people mover".

Once off the people mover -tram, there you are in a huge open parking lot area with no idea where to go. No signs. Can see ships and figure out general direction. Start walking with bags. There are girls with a little sign saying Princess or Celebrity. That is the extent of the More help for passengers.

It is a 20 minute walk to the Equinox. Once you are checked in, you have another long walk on winding paths up to the ship.

All of this must be reversed if you want to actually spend time in Venice !

I complained to Celebrity that they should have a shuttle at that point or at least baggage collection.

They called my cabin and said they would make changes.

Future cruisers from Venice....let me know if they do make changes !

Marseilles..they list this as a port you will see; however, you will NOT see Marseilles unless you shell out another $50 or so per couple. Furthermore, Equinox staff is not forthcoming about the problems here. They just steer you to buy a shore excursion. Many of us have been to all these cities before and just want to wander. Equinox just tells you (only if you keep asking), that there's no transportation to Marseilles but they have arranged for boat shuttles at $23 pp.

Those are all my complaints. On everything else I'd give Equinox a 10 ! Enjoy it !

P. S.

The Shore Excursion to Cassis was excellent and included a really good tour of Marseilles (from the bus). The description of the tour does not do it justice. Less

Published 06/11/14

Cabin review: 6268

Partial obstruction on veranda no problem at all; justsee tops of lifeboats below rail level.Cabin is beautiful.

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Member Since 2009
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