A Perfect First Cruise Experience!: Norwegian Sun Cruise Review by clcarranza
Overall Member Rating
A Perfect First Cruise Experience!
Destination: Canada & New England
Embarkation: Los Angeles
Now, as for our cabin steward, Jack - WHAT A JEWEL!! He was excellent - always bringing us more towels, a mattress crate for my comfort, ice...whatever we requested was there in a flash! I had only one disappointing incident on the cruise. We sent some laundry to be washed on a special rate. Everything was returned to us except my brand new, ultra expensive swim suit! I didn't realize it was missing until I started packing on the final night. I called Jack who took all the particulars and started searching for it. Soon the Laundry Master was at my door only to tell me that they had searched everywhere and were extremely sorry but it was not found. I would have to go to guest services to submit a claim. I was devastated! Jack could hear me from the hall and he took it to heart, I am sure. Once they left I broke into tears and had to release the whole thing but I was seriously saddened to lose the new swimsuit. Before long there was another knock on the door. Jack had not given up! Someone had just returned the suit to the laundry and he had discovered it & brought it up right away!! I was SO OVERJOYED! I think I even kissed him. He really did the save the day & the whole trip for me. I know I would have left with a much different feeling about NCL if it hadn't been for Jack! I hope you get Jack when you travel NCL! Other than that, my only complaints were that the pool was filled with freezing ocean water & we couldn't get in. Also I think they need to work on better entertainment. Overall, for our first cruise experience - IT WAS EXCELLENT! Less
Cabin review: 9211
The room was awesome - spacious - with a huge window. There were plenty of cubbies to place our items. The luggage stowed easily below the bed! It was GREAT! Even the bathroom, as small as it was turned out to be ample for us with lots of storage spaces for bathroom accoutrement! The "Kronos 2000" hairdryer was a bit of a joke - more like a personal fan. Be sure to request a "real" hairdryer from guest services.
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