Norwegian Star Review

May 5th Transatlantic, Miami to Copenhagen

Review for Transatlantic Cruise on Norwegian Star
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atxfrog
2-5 Cruises • Age 40s

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Sail Date: May 2014

First off, I would like to say that this cruise was the most fun I have had on board to date. The ship's entertainment staff was friendly, engaging, and resourceful. However, the hotel/resort elements of the Star were that of a moderate 2-star hotel at best. The critiques that I would offer are, mostly, small details that can and should be remedied rather quickly. As far as this review goes I will organize my thoughts based on the various aspects of the experience.

Embarkation:

We embarked from the Port of Miami on May 5, 2014. The night before we flew in to Fort Lauderdale and took the tri-rail to Miami. We stayed the night at the Red Roof Inn Miami Airport since they offer a free shuttle service to the port. The room was inexpensive and nice. The hotel had clearly undergone a renovation recently.

Cabin Review

As far as our cabin is concerned there are pros and cons. More pros than cons, but the cons I think are mostly a personnel issue than anything. We stayed in a balcony cabin set as a king size bed. The room is smaller than other balcony cabins we have had, but it functioned. The shower was very nice, and had a sliding door to offer privacy. The toilet area had a similar door, though the room with the stool was tight. A long legged, or heavy set person would have had some trouble getting in and out I think.When we first arrived in our cabin the steward greeted us as normal. He told us that if we needed anything to just write him a note and leave it on the bed. As we looked around we noticed that several things had not been cleaned. Namely, the balcony windows and doorway were cloudy and dirty and the mirrors in the room all had smudges and fingerprints. The doorframe in the restroom was grimy as well. It felt as if our steward had done the minimum of what he had to do. The bed was nicely made, floors swept and towels folded neatly, but beyond that the cabin needed more attention. We wrote him a note as he asked us to, but it took days before our mirrors got cleaned. We also ended up with towels that were spotted with rust and towels that were thread bare and tearing. While I know the ship is older, like the coffee cup I mentioned earlier, these kinds of things should never be seen by a guest.As far as the balcony itself goes, we had an enclosed balcony. There was enough room for 2 chairs and a small table, but again it is smaller than the last balcony we had. We noticed that there was bits of broken glass still on the balcony from where the sliding door had been replaced. Additionally, the door itself permanently has a handprint in it from where the workman who installed it put his hand on it and then put up the outer pane of glass.Closet space and drawer space was sufficient for our clothes and suitcases could be stored under the very hard bed. I would prefer a bit softer nights sleep, but that is just personal preference. The last thing about the cabin to note was that our steward seemed almost robotic. He made overtures of friendliness, but it seemed forced, and not at all genuine. I hate to sounds like such a negative Nancy about him, but he was definitely far from what I expected from NCL.

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