Ship Name: Louis Cristal Date of Boarding: 16th May 2014 Duration: 7 night cruise.
Staterooms: 6017-6018-6019-6025-6026 restricted view.
I’m writing this review from the point of having cruised several times before with the likes of Royal Caribbean and Celebrity just to name a few. I’m normally not at all so critical but I feel this cruise deserves to be rated very critically so that prospective cruise goers know what they are in for. Hope this is of some help to you readers.
We had been sold the cabins on the 6th level with restricted view for approx. usd1800 per person. The Indian general sales agent for Louis cruises informed us that the regular “unrestricted view” rooms were sold out and that only “restricted view” was available. He also mentioned that both types of rooms were the same size and same price and availability was on a first come first basis and in some of the rooms the view is “slightly obstructed”. Firstly three of the five rooms had little to no view at best and 2 of the rooms had no view at all (I have pictures to show). Its pointless selling a room with a window and claiming it has a “slightly restricted view” when in reality it’s a window covered with a life raft and not a spot of light can even come through. Shocking! Secondly, restricted view rooms are about 3 feet shorter in depth and that leaves no place for bags or anything else. Ridiculously small rooms. What was most shocking was that when we approached the customer service regarding the change of room there was a board put up that “the ship is at full capacity and no change of rooms will not be allowed”. When we told them about our situation they offered NO help saying they were full but they quickly offered us an upgrade to an unrestricted view room for Euro300 per room. At this point things just did not seem to make sense as the agent had told us that the price was the same for both types of rooms and the ship was saying they were full up but yet they had capacity to upgrade us. Yet when we asked them to change our room to the interior cabin (no window) which were of course cheaper they again were “full and running at max capacity”. Just did not feel right.